Business Operations Coordinator – Internal Medicine

Holland Hospital

. Work under the direction of the Practice/Program Manager overseeing and assisting with day-to-day physician office operations .

Posted 9/24/2026full-timeHolland • Michigan • United StatesMid-LevelSenior💰 $43,971 - $65,936 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing physician office operations, including staff scheduling, regulatory compliance, and quality improvement initiatives. Proficient in E-clinical Works and experienced in mentoring staff while enhancing patient and staff satisfaction.

Highest-signal resume keywords

Medical Office OperationsRegulatory ComplianceStaff Scheduling ManagementE-Clinical Works ProficiencyBudget Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Office ExperienceBilling PracticesCredentialingCost Improvement InitiativesVariance Reporting

Soft Skills

MentoringCollaborationCommunicationProblem-SolvingCustomer Satisfaction Management

Tools & Technologies

E-Clinical Works

Industry Keywords

AccreditationAuditsEmployee AppraisalsOnboardingPractice Effectiveness

About the role

Key responsibilities & impact

Work under the direction of the Practice/Program Manager overseeing and assisting with day-to-day physician office operations
Coordinate, implement, and evaluate current practices to promote high-quality, cost-effective care
Enhance patient and staff satisfaction
Participate in staffing plan development and hiring of administrative and clinical support staff
Oversee employee appraisals, training needs, feedback, and employee concerns
Mentor administrative and clinical support staff
Implement and monitor personnel policies and procedures for regulatory compliance
Manage staff and physician schedules and assist with scheduling template development
Participate in onboarding new staff and physicians
Provide physician support with special projects
Oversee information systems needs and improve business processes
Prepare for accreditation and audits; monitor licensure, credentialing, and re-certification
Collaborate on policies, procedures, programs, protocols, and systems to improve practice effectiveness and patient care quality
Evaluate facility capabilities with hospital facilities staff
Serve as site liaison with Holland Hospital departments
Maintain competence in E-clinical Works as a superuser
Assist with budget preparation, productivity monitoring, cost improvement initiatives, and variance reporting
Ensure vendor and supplier obligations are met and minimize financial loss
Manage front office deposits and balancing
Run monthly registries, timesheets, provider update, and facility visit reports
Coordinate projects, establish communication and reporting mechanisms, manage customer expectations, facilitate project meetings, and obtain satisfaction feedback

Requirements

What you’ll need

High school diploma/GED required
3-5 years medical office experience required
Knowledge of medical office operations, billing practices, physician and clinical staff credentialing preferred