Holland Hospital

Business Operations

• Work under the direction of the Practice/Program Manager overseeing and assisting with day-to-day physician office operations
• Coordinate, implement, and evaluate current practices to promote high-quality, cost-effective care
• Enhance patient and staff satisfaction
• Participate in staffing plan development and hiring of administrative and clinical support staff
• Oversee employee appraisals, training needs, feedback, and employee concerns
• Mentor administrative and clinical support staff
• Implement and monitor personnel policies and procedures for regulatory compliance
• Manage staff and physician schedules and assist with scheduling template development
• Participate in onboarding new staff and physicians
• Provide physician support with special projects
• Oversee information systems needs and improve business processes
• Prepare for accreditation and audits; monitor licensure, credentialing, and re-certification
• Collaborate on policies, procedures, programs, protocols, and systems to improve practice effectiveness and patient care quality
• Evaluate facility capabilities with hospital facilities staff
• Serve as site liaison with Holland Hospital departments
• Maintain competence in E-clinical Works as a superuser
• Assist with budget preparation, productivity monitoring, cost improvement initiatives, and variance reporting
• Ensure vendor and supplier obligations are met and minimize financial loss
• Manage front office deposits and balancing
• Run monthly registries, timesheets, provider update, and facility visit reports
• Coordinate projects, establish communication and reporting mechanisms, manage customer expectations, facilitate project meetings, and obtain satisfaction feedback

Business Operations Coordinator – Internal Medicine