Knowledge Transformation Manager

Holland & Knight LLP

. Manage the organization, maintenance, quality, and lifecycle of Knowledge Bank content, including precedents, forms, model documents, checklists, and practice guides .

Posted 11/6/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Knowledge Management and Information Architecture, with a strong focus on developing taxonomies, metadata standards, and content structures. Proficient in leveraging AI-enabled tools and analytics to enhance knowledge retrieval and improve search effectiveness.

Highest-signal resume keywords

Knowledge Management ExpertiseTaxonomy DevelopmentIManage Work ProficiencyAI-Enhanced Search KnowledgeAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Taxonomy DevelopmentMetadata StandardsContent Structure ManagementSearch Analytics AnalysisKnowledge RetrievalInformation GovernanceDocument Management SystemsEnterprise Search PlatformsAI-Enabled ToolsPower BI Reporting

Soft Skills

Analytical SkillsOrganizational SkillsProblem-Solving SkillsCommunication SkillsCredibility Building

Tools & Technologies

IManage WorkIManage Insight+Microsoft 365DeepJudgeRecommindMicrosoft SearchSharePointBA InsightSemantic Search ToolsRetrieval-Augmented Generation

Certifications & Qualifications

Bachelor's DegreeJD PreferredMLS or Equivalent Advanced Degree

Industry Keywords

Knowledge ManagementInformation ArchitectureLegal TechnologyLibrary and Information SciencesResearch ServicesContent ManagementLaw Firm ExperienceProfessional Services Experience

About the role

Key responsibilities & impact

Manage the organization, maintenance, quality, and lifecycle of Knowledge Bank content, including precedents, forms, model documents, checklists, and practice guides
Serve as the Knowledge Management team's subject matter expert for the Knowledge Bank platform, iManage Work, Insight+, and associated technologies
Develop taxonomies, metadata standards, classification frameworks, and scalable content structures
Establish quality assurance processes and maintain documentation, standards, and best practices
Partner with attorneys, practice groups, Information Technology, vendors, and subject matter experts to identify, collect, curate, and improve knowledge assets
Drive attorney engagement, content contribution, review participation, and Knowledge Bank adoption
Deliver training, guidance, and search tips to attorneys
Ensure content is structured, tagged, and indexed for iManage search, enterprise search, and AI-enabled tools
Partner with search administrators and Information Technology on integrations, indexing priorities, promoted results, and relevancy improvements
Analyze search analytics, queries, zero-result and abandoned searches, usage patterns, and content data to identify gaps and priorities
Prepare and maintain AI-ready knowledge assets for retrieval-augmented generation and other AI-enabled solutions
Monitor trends in knowledge management, information architecture, enterprise and semantic search, and legal AI
Track and report metrics on content quality, discoverability, search effectiveness, and knowledge utilization
Identify opportunities to standardize and streamline knowledge organization and retrieval
Maintain a regular and predictable work schedule and full attention during business hours
Perform special projects and other duties as assigned

Requirements

What you’ll need

Bachelor's degree
5+ years of experience in knowledge management, information architecture, library and information sciences, legal technology, research services, content management, or a related field
Experience developing and managing taxonomies, metadata standards, content structures, or information governance programs
Working knowledge of enterprise and/or AI-enhanced search, including metadata, content structure, indexing, relevance, and findability
Experience partnering with search or technology teams to improve search results
Experience working with knowledge repositories, document management systems, and enterprise search platforms
Demonstrated experience with iManage Work and iManage Insight+ or similar legal knowledge management platforms
Experience leveraging AI-enabled tools for content organization, metadata quality, knowledge retrieval, or knowledge management workflows
Ability to analyze search analytics, usage metrics, and content data
Strong analytical, organizational, and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple priorities and competing deadlines
Proficiency with Microsoft 365 applications and comfort learning new technologies and platforms
Ability to build credibility with attorneys and subject matter experts and drive participation in knowledge capture and Knowledge Bank adoption
Law firm or professional services experience preferred
JD preferred; MLS or equivalent advanced degree also considered
Hands-on experience with iManage Insight+, DeepJudge, Recommind, Microsoft Search, SharePoint, or BA Insight preferred
Familiarity with semantic search, retrieval-augmented generation, and knowledge graphs preferred
Experience building reports or dashboards in Power BI or a comparable analytics platform preferred
Experience gathering business requirements and supporting cross-functional projects preferred
Ability to sit or stand for extended periods
Moderate or advanced keyboard usage

Benefits

Comp & perks

Comprehensive medical plans (PPO and HDHPs)
Dental and vision plans, including coverage for domestic partners
Life and AD&D insurance
Short- and long-term disability insurance
Tax-advantaged health care accounts, including FSAs and HSAs
Dependent care FSAs
Health advocacy services
Behavioral health and counseling resources for all family members
401(k)
Profit sharing
Backup dependent care
Senior care planning support
Resources for individuals with developmental disabilities and their caregivers
Paid holidays and other paid time off
Paid leave for new parents