Medical Scheduling Specialist

Hollis Cobb Associates

. Communicate with patients and physicians to schedule medical appointments and diagnostic procedures .

Posted 9/17/2026full-timeRemote • Alabama • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical scheduling, patient communication, and compliance with HIPAA regulations. Proficient in utilizing scheduling systems and managing patient accounts while providing exceptional customer service.

Highest-signal resume keywords

Medical Scheduling ExperienceKnowledge of Medical TerminologyEPIC or Meditech ExperienceCustomer Service SkillsCPAR Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical SchedulingMedical TerminologyCall Center ExperienceData EntryPatient Account Management

Soft Skills

Excellent Communication SkillsMultitaskingTime ManagementAttention to DetailProblem-Solving Skills

Tools & Technologies

Client Scheduling SystemsEMRsMicrosoft OfficeExcelWord

Certifications & Qualifications

CPAR Certification

Industry Keywords

HIPAA ComplianceInsurance PlansRadiology SchedulingPatient DemographicsDiagnostic Procedures

About the role

Key responsibilities & impact

Communicate with patients and physicians to schedule medical appointments and diagnostic procedures
Verify physician orders and schedule patients in a timely manner
Operate and utilize client scheduling systems
Provide patients with necessary information about scheduled appointments
Update patient accounts in multiple client systems
Perform other scheduling functions as needed
Communicate with patients and physician staff
Verify patient demographics and insurance
Multitask while maintaining excellent customer service
Transcribe physician orders for scheduling
Adhere to departmental and client production standards
Handle medical records accurately and confidentially in compliance with HIPAA, federal, state, and company requirements
Perform other duties assigned by the manager

Requirements

What you’ll need

High School Diploma or equivalent (required)
Bachelor's Degree or equivalent (preferred)
1 year of call center experience
2 years of radiology/medical specialty scheduling experience
1 year of medical terminology knowledge or experience
CPAR certification preferred
Working knowledge of medical terminology, insurance plans, and EMRs
EPIC or Meditech experience
Basic computer/PC and internet skills
Working knowledge of Microsoft Office, Excel, and Word
Excellent verbal and written communication skills
Customer service skills with heavy phone contact and client interface
Ability to prioritize, work independently, and maintain focus under pressure
Organization, multitasking, time management, attention to detail, and problem-solving skills
Ability to maintain a 95% monthly average call QA score
Dedicated quiet, distraction-free work area
Ability to work on a computer for the scheduled shift and use multiple screens and systems simultaneously
Required to be on camera 100% of the time during the scheduled shift
Ability to occasionally stand or walk and lift/move up to 25 pounds
Bilingual skills listed as preferred

Benefits

Comp & perks

Full-time remote work arrangement
Webcam provided by the employer
Equal Opportunity Employer
Reasonable accommodations for individuals with disabilities