Case Manager

. Review client activity, including drug test results, system logins, lesson completion rates, and appointment attendance and adherence .

Posted 9/25/2026full-timeAlbuquerque • New Mexico • United StatesMid-LevelSenior💰 $23 per hourWebsite

Key responsibilities & impact

Review client activity, including drug test results, system logins, lesson completion rates, and appointment attendance and adherence
Monitor client progress against individualized treatment plans
Identify deviations from treatment plans and collaborate with the clinical team on interventions
Identify and proactively address barriers to client engagement
Verify client insurance coverage and eligibility for treatment services
Coordinate with Justice Liaisons and facility managers to schedule and manage in-person and telehealth appointments at correctional facilities
Schedule and reschedule client appointments with providers
Support the clinical team with client follow-up
Help clients identify and access community resources and referrals, including housing, transportation, and employment
Coordinate referrals with external agencies and providers
Troubleshoot technical issues related to the proprietary technology platform
Guide clients in navigating the platform and accessing program resources
Respond to client inquiries and concerns
Provide ongoing support and encouragement throughout clients’ treatment journeys

What you’ll need

Strong organizational and relationship-building skills
Ability to coordinate effectively across health plan Justice Liaisons and facility managers
Outstanding communication and interpersonal skills
Ability to engage with individuals from diverse backgrounds in a judgment-free and culturally sensitive manner
Exceptional organizational and time management skills
Ability to conduct concise yet supportive phone conversations
Understanding of the community served, the justice system, and community connectedness
Strong understanding of the healthcare system, including medical insurance
Ability and willingness to provide emotional support, encouragement, and motivation to clients
Written and oral fluency in English and Spanish preferred
Strong computer skills
Prior experience using an EHR/EMR strongly preferred
Strong confidentiality due to sensitive materials and information
Ability to work independently, be self-directed and flexible, and perform functions with minimal supervision
Reliable transportation
Willingness to travel on site to facilities in Springer, Los Lunas, and Grants
High school graduate or equivalent required
Associate degree preferred
1–3 years of experience working in a behavioral health setting preferred

Comp & perks