Holon Health

Coach

• Build trusting, nonjudgmental relationships with clients based on shared lived experience
• Use personal recovery experience to offer hope, motivation, and accountability
• Collaborate with participants and the Holon care team to develop personalized recovery plans
• Connect clients to community resources such as housing, healthcare, employment, and transportation
• Conduct strengths-based assessments to identify client needs and goals
• Advocate for clients within the justice system, care system, and other relevant environments
• Partner with Care Navigators, clinicians, and judicial points of contact for integrated care
• Stay informed on best practices in peer support and recovery-based care
• Maintain confidentiality and HIPAA compliance
• Contribute to new initiatives and engagement strategies as assigned

Recovery Coach – Future Hire

Customer Support

• Partner with caregivers as a peer, using lived experience to build trust and offer hope
• Drive family engagement in the program
• Help families get started, keep appointments, and use the Holon Vibe app
• Reinforce caregiver curriculum and support communication and problem-solving skills
• Help caregivers navigate and advocate across schools, courts, child welfare, community resources, and behavioral-health providers
• Help caregivers identify natural supports and set family goals within the care plan
• Coordinate with the Holon care team, primary care provider, and case manager
• Flag concerns early and keep the family at the center of the plan
• Record participation and progress in the platform
• Uphold guardian consent, youth privacy, and compliance rules regarding voluntary participation, engagement-based rewards, and no inducements

Family Support Specialist

Human Resources

• Own full-cycle recruiting for western roles, including peer support, case management, FP&A, growth, product, and clinical positions
• Partner with hiring managers on role intake, requisition setup, and interview structure
• Source, screen, and assess candidates and coordinate interviews and scheduling
• Build and maintain pipelines for recurring and high-volume roles
• Extend offers and coordinate pre-hire steps
• Guide western hires through onboarding, including Paylocity setup, documentation, and first-week logistics
• Complete I-9 verification and E-Verify steps
• Deliver a welcoming new-hire experience through the first 90 days
• Manage offboarding and exit steps
• Serve as first point of contact for employee policies, benefits questions, and People needs
• Support employee relations matters and coach managers on feedback, performance conversations, and corrective action
• Maintain employment-law compliance across western states
• Support state workforce and program compliance, including in Arizona
• Assist with audits, recordkeeping, and employee data accuracy in Paylocity
• Support benefits enrollment, leave of absence, and accommodation requests
• Contribute to engagement, retention, and internal mobility efforts
• Serve as cross-trained payroll backup during the Payroll Specialist’s absence
• Monitor the payroll calendar, send reminders, and review and prepare payroll inputs
• Coordinate with Accounting and a payroll approver for second-review separation of duties
• Escalate complex or time-sensitive payroll matters
• Develop and maintain People SOPs, templates, checklists, and workflows, including in Asana
• Strengthen recruiting, onboarding, and generalist practices as the organization grows

Human Resources Generalist

Nurse Practitioner

• Conduct health evaluations to assess substance use, co-occurring conditions, and overall functioning
• Diagnose health conditions and create individualized treatment plans
• Prescribe and manage medications, monitor for side effects, and adjust treatment as needed
• Collaborate with the Holon care team and external providers to deliver coordinated, whole-person care
• Serve as a clinical consultant on complex or high-need cases
• Educate clients and families on treatment plans, medications, and recovery support strategies
• Maintain accurate and timely documentation in compliance with ethical, legal, and medical standards
• Participate in team meetings, professional development, and continuous training
• Provide telehealth-based assessments, medication management, and care coordination
• Work closely with hybrid Care Navigator, Case Manager, and Peer Recovery Specialist teams
• Support youth clients aged 12-17 on their recovery journey

Youth Nurse Practitioner

Credentialing Specialist

• Coordinate initial credentialing, recredentialing, and payer enrollment for physicians, advanced practice providers, and other licensed clinicians
• Manage Medicare, Medicaid, and commercial payer enrollment applications across multiple states
• Perform primary source verifications and revalidations
• Submit and manage provider demographic updates, location additions, participation requests, and other enrollment changes
• Monitor applications through completion and follow up with payers to resolve delays or discrepancies
• Maintain provider credentialing files, databases, and reporting systems
• Monitor and update CAQH, PECOS, NPPES, Availity, and state enrollment systems
• Track and manage expirations for licenses, DEA registrations, malpractice insurance, board certifications, attestations, and other credentials
• Maintain compliance with Holon Health policies, NCQA standards, CMS requirements, and state and federal regulations
• Prepare documentation for audits, accreditation reviews, and payer credentialing requests
• Support provider onboarding and new market expansion
• Maintain provider rosters and coordinate submissions to participating health plans
• Respond to credentialing inquiries from providers, health plans, regulatory agencies, and internal stakeholders
• Manage credentialing inboxes and daily workflows, including approvals, denials, appeals, and payer correspondence
• Partner with Operations, Leadership, Contracting, and Compliance teams
• Identify process improvements to increase efficiency, accuracy, and turnaround times

• Build trusting, nonjudgmental relationships with clients based on shared lived experience
• Use personal recovery experience to offer hope, motivation, and accountability
• Collaborate with participants and the Holon care team to develop personalized recovery plans
• Connect clients to community resources, including housing, healthcare, employment, and transportation
• Conduct strengths-based assessments to identify client needs and goals
• Advocate for clients within the justice system, care system, and other relevant environments
• Partner with Care Navigators, clinicians, and judicial points of contact for integrated care
• Stay informed on best practices in peer support and recovery-based care
• Maintain confidentiality and compliance with HIPAA standards
• Contribute to new initiatives and engagement strategies as assigned

Payroll

• Manage payroll for two entities, including regular biweekly payroll, monthly and quarterly incentives, and annual bonuses
• Maintain the payroll calendar and send payroll reminders before each payroll processing week
• Review time records, payroll changes, deductions, and incentive submissions
• Audit payroll before submission and reconcile results after processing
• Investigate discrepancies, coordinate corrections, and process approved payroll adjustments and off-cycle payments
• Coordinate employer payroll tax registrations for new states
• Maintain tax account information in Paylocity and 1Password
• Monitor payroll tax notices and resolve discrepancies with Paylocity, People Operations, and Accounting
• Support quarterly and year-end payroll reconciliations, tax reporting reviews, and W-2 accuracy
• Prepare, reconcile, and upload payroll contributions to benefit vendors, including HSA contributions
• Ensure accurate 401(k) transactions, including deferrals, employer contributions, and loan repayments
• Verify vendor files and funding and resolve rejected transactions or discrepancies
• Reconcile payroll deductions and contributions with vendor records
• Manage the payroll ticketing system and resolve employee payroll requests
• Maintain confidential documentation of payroll requests, approvals, changes, and resolutions
• Identify recurring issues and recommend process improvements
• Develop and maintain payroll SOPs, checklists, calendars, and supporting documentation
• Establish consistent payroll practices across both companies
• Strengthen payroll controls, approval workflows, and audit practices
• Improve Paylocity usage, reduce manual work, and increase accuracy and efficiency

Senior Payroll Specialist

Manager

• Review client activity, including drug test results, system logins, lesson completion rates, and appointment attendance and adherence
• Monitor client progress against individualized treatment plans
• Identify deviations from treatment plans and collaborate with the clinical team on interventions
• Identify and proactively address barriers to client engagement
• Verify client insurance coverage and eligibility for treatment services
• Coordinate with Justice Liaisons and facility managers to schedule and manage in-person and telehealth appointments at correctional facilities
• Schedule and reschedule client appointments with providers
• Support the clinical team with client follow-up
• Help clients identify and access community resources and referrals, including housing, transportation, and employment
• Coordinate referrals with external agencies and providers
• Troubleshoot technical issues related to the proprietary technology platform
• Guide clients in navigating the platform and accessing program resources
• Respond to client inquiries and concerns
• Provide ongoing support and encouragement throughout clients’ treatment journeys

Case Manager

• Build trusting, nonjudgmental relationships with clients based on shared lived experience
• Use personal recovery experience to offer hope, motivation, and accountability
• Collaborate with participants and the Holon care team to develop personalized recovery plans
• Connect clients to community resources such as housing, healthcare, employment, and transportation
• Conduct strengths-based assessments to identify client needs and goals
• Advocate for clients within the justice system, care system, and other relevant environments
• Partner with Care Navigators, clinicians, and judicial points of contact for integrated care
• Stay informed on best practices in peer support and recovery-based care
• Maintain confidentiality and compliance with HIPAA standards
• Contribute to new initiatives and engagement strategies as assigned

Recovery Coach

Financial Planning and Analysis

• Serve as Holon Health’s first CFO and strategic architect
• Own financial planning and analysis and build the financial engine supporting the company’s mission
• Partner with Growth to refine go-to-market strategy using payer-segment and geographic data
• Collaborate with Product Development to prioritize engineering and design based on projected ROI and patient outcomes
• Lead Healthcare Economic and Outcomes Research with the Clinical team
• Design compensation and incentive plans aligned with mission and performance goals
• Develop predictive staffing models with People Operations
• Use financial and operational data to improve practice efficiency, clinical quality, and regulatory compliance
• Own financial strategy, financial models, forecasts, and cash planning
• Support CEO and Board fundraising efforts across debt and equity
• Lead the revenue cycle management lifecycle, including eligibility, billing, collections, and payer performance
• Serve as internal expert on health plan contracting and reimbursement economics
• Track KPIs and resolve claims, denials, and payer-behavior bottlenecks
• Manage and develop teams and drive accountability

Recovery Coach – Future Hire

Family Support Specialist

Human Resources Generalist

Youth Nurse Practitioner

Credentialing Specialist

Recovery Coach – Future Hire

Senior Payroll Specialist

Case Manager

Recovery Coach

Chief Financial Officer