Client Services – Growth Coordinator

Home Helpers Home Care

. Build and maintain relationships with referral sources, including senior living communities, healthcare providers, social workers, case managers, rehabilitation facilities, and community organizations .

Posted 11/10/2026part-timeBaltimore • Maryland • United StatesMid-LevelSenior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong interpersonal and communication skills to build and maintain relationships with clients, families, and referral sources. Proficient in client intake processes, documentation, and coordination of services within healthcare and senior living environments.

Highest-signal resume keywords

Client ServicesHealthcare SalesCommunity RelationsInterpersonal CommunicationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client IntakeDocumentationReferral DevelopmentSchedulingNon-Clinical Coordination

Soft Skills

CommunicationFollow-ThroughOrganizational SkillsInterpersonal SkillsTime Management

Tools & Technologies

Agency SystemsCommunication Technology

Industry Keywords

Senior LivingHome CareHealthcareCommunity OrganizationsReferral Sources

About the role

Key responsibilities & impact

Build and maintain relationships with referral sources, including senior living communities, healthcare providers, social workers, case managers, rehabilitation facilities, and community organizations
Conduct regular field visits and represent the agency at community and networking events
Follow up on prospective-client inquiries
Document referral-development activity using established agency systems
Respond to prospective clients, families, and referral sources promptly and professionally
Gather preliminary information about client needs, requested services, schedules, and other intake requirements
Explain agency services and coordinate next steps with the Administrator and other appropriate team members
Maintain follow-up with prospective clients through assessment and start of service
Maintain regular communication with existing clients and families as assigned
Respond to routine client questions, service concerns, and changing needs
Monitor client alerts during assigned working hours and contact clients, families, or caregivers according to agency procedures
Document client contacts and promptly escalate health, safety, caregiver, or service concerns to the Administrator, Supervising RN, emergency services, or other appropriate party according to established protocols
Support client satisfaction and retention through timely communication and follow-up
Assist the Supervising RN with non-clinical coordination and follow-up, including contacting clients and families, scheduling or confirming visits, coordinating communications, obtaining requested information, and addressing logistical needs
Support communication among clients, families, caregivers, the Supervising RN, and agency management
Maintain accurate and timely documentation in agency systems
Provide other non-clinical administrative and operational support related to client services and agency growth as needed

Requirements

What you’ll need

Strong interpersonal, communication, organizational, and follow-through skills
Experience in sales, business development, client services, healthcare, senior services, home care, senior living, or a related field
Ability to communicate professionally with older adults, families, healthcare professionals, and community partners
Comfortable managing multiple priorities and responding appropriately to time-sensitive client concerns
Comfortable using technology for communication and documentation
Reliable transportation and ability to travel locally
Preferred: Existing relationships with healthcare, senior-living, or senior-services referral sources in the Baltimore area
Preferred: Experience with home care, senior living, healthcare admissions, community relations, healthcare sales, or client intake
Preferred: Experience working with nurses, social workers, care managers, or other healthcare professionals
Ability to work certain evenings and/or Saturdays for marketing/events
Approximately 24 hours per week
W-2 employment

Benefits

Comp & perks

401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Tuition assistance
Approved business mileage reimbursed according to agency policy
Flexible work from home options available
Initial & ongoing training
FRIENDLY & SUPPORTIVE WORK ATMOSPHERE
Competitive pay
Great benefits
Flexible schedules (full-time and part-time)
Continued training and professional development
A culture of like-minded professionals dedicated to what they do