Home Helpers Home Care

Community Manager

• Own the referral network, including hospital and SNF discharge planners, case managers, elder law attorneys, senior living directors, and physician practices
• Build and retain referral-source relationships
• Convert 12–15 qualified inbound leads per month
• Respond to every lead within 15 minutes
• Run in-home consultations and close private-pay and LTC insurance business
• Secure UnitedHealthcare and Horizon BCBSNJ MLTSS approvals
• Deepen relationships with MLTSS care managers at Aetna and Fidelis
• Pursue Medicare Advantage supplemental benefit contracts under SSBCI and VBID
• Report directly to the owner
• Meet targets for new clients, net new hours, inbound close rate, response time, 90-day retention, and MCO contracts secured

Home Care Community Liaison Director