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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management and individualized housing plans, utilizing Critical Time Intervention and strength-based approaches to support unhoused and low-income populations. Proficient in maintaining accurate documentation and collaborating with community partners to enhance program services.
Highest-signal resume keywords
Case ManagementHousing First PrinciplesHarm Reduction PrinciplesMicrosoft Office SuiteBilingual Capabilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementIndividualized Housing PlansSafety PlanningRisk AssessmentsHMIS DocumentationBehavior ContractsIncident ReportsProgram AnalysisCritical Time InterventionStrength-Based Approaches
Soft Skills
Strong Communication SkillsActive Listening SkillsProblem-Solving SkillsDe-Escalation SkillsSensitivity to Unhoused Population
Industry Keywords
Social ServicesUnhoused PopulationLow-Income PopulationsGrant ComplianceCommunity-Based Services
About the role
Key responsibilities & impact- Welcome agency guests, including program participants, volunteers, and staff
- Conduct participant orientation and intake
- Maintain a caseload and provide case management and direct services
- Develop and implement individualized housing plans
- Provide community-based case management services
- Collaborate with community partners, the EIH team, and external case managers
- Complete safety planning, risk assessments, and mandated reporting
- Communicate participant successes and challenges to case management teams
- Maintain accurate case management records and grant-compliance documentation
- Provide support using Critical Time Intervention and strength-based approaches
- Meet participants according to their needs
- Participate in property management meetings and case conferencing
- Transition residents to the next appropriate level of care
- Implement agency and program policies and procedures
- Complete incident reports, behavior contracts, and gross-violation reports
- Attend job-related, program, and agency-wide meetings
- Participate in learning and skill-development opportunities
- Document case management activity and progress notes in HMIS within three business days
- Conduct ongoing reassessments and document them in HMIS
- Analyze and improve program services and align them with industry best practices
- Assist with office-related and other assigned duties
Requirements
What you’ll need- Minimum two years’ experience in social services, unless the applicant has a bachelor’s degree in psychology, counseling, mental health, human services, or a related field
- Lived experience or understanding of and sensitivity to the needs of the unhoused population
- Fluent in Microsoft Office Suite
- Ability to apply Housing First and Harm Reduction principles
- Ability to work with unhoused and low-income populations
- Ability to effectively de-escalate and manage individuals who may be experiencing serious mental illness or intoxication
- Strong communication and active listening skills
- Good problem-solving skills
- Bilingual capabilities are a plus
- Candidates with previous experience serving unhoused and low-income populations are preferred
Benefits
Comp & perks- 100% employer-paid medical, dental, and vision coverage
- Chiropractic care
- Mental health support
- Pet insurance
- Employee Assistance Program
- 401(k)-retirement plan with generous matching
- Life and disability insurance
- Flexible spending accounts
- Commuter benefits
- Workers’ compensation
- 12 holidays
- Sick leave
- PTO starting at 15 days annually, increasing with tenure
- 8 hours of civic engagement leave annually to volunteer
- Hybrid schedule