Mortgage Sales Manager

Homeward

. Lead, coach, and develop a small team of high-producing Loan Officers.

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in residential mortgage lending, with a strong focus on leading and developing high-performing teams of Loan Officers. Possesses deep knowledge of conventional, FHA, VA, and NonQM guidelines, along with a customer-first mindset and strong analytical skills to drive performance improvements.

Highest-signal resume keywords

Residential Mortgage ExperienceTeam LeadershipConventional, FHA, VA, NonQM GuidelinesSales and Conversion GoalsCross-Functional Partnership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Loan OriginationKPI MonitoringPerformance Data AnalysisCoaching and DevelopmentEscalation Management

Soft Skills

Customer AdvocacyCommunicationJudgmentCollaborationOwnership

Industry Keywords

High-Production Sales EnvironmentAgent RelationshipsFile QualityMortgage ProductsCompliance Requirements

About the role

Key responsibilities & impact

Lead, coach, and develop a small team of high-producing Loan Officers.
Establish structure and support for managing high volume.
Monitor team and individual KPIs and SLAs, identify performance gaps, and create coaching and action plans.
Foster a culture focused on every customer and deal opportunity.
Maintain expertise in conventional, FHA, VA, investor, and Homeward-specific lending guidelines.
Serve as an escalation point for complex scenarios.
Coach sales conversations, objection handling, follow-up strategy, agent communication, and pipeline prioritization.
Develop Loan Officers who build strong agent relationships.
Handle customer and agent escalations.
Partner with Sales and Operations to improve file quality and execution.
Partner with Mortgage leadership and Homeward teams on mortgage products and offerings.
Facilitate regular team meetings and 1:1s.
Foster a competitive, collaborative team environment.
Operate resourcefully in a lean, fast-moving environment.

Requirements

What you’ll need

5+ years of residential mortgage experience, including direct experience originating purchase loans.
2+ years of experience leading, coaching, or managing Loan Officers in a high-production sales environment.
Deep working knowledge of conventional, FHA, VA, and NonQM guidelines.
Ability to research, interpret, and apply agency and investor requirements to complex borrower scenarios.
Proven experience leading a team to meet or exceed sales and conversion goals.
Customer- and agent-first mindset with high standards for communication, urgency, and follow-through.
Strong analytical skills and ability to use performance data to identify opportunities and drive action.
Excellent judgment balancing sales urgency, customer advocacy, credit risk, and compliance requirements.
Strong cross-functional partnership skills with Operations, Underwriting, Secondary, Compliance, Product, and senior leadership.
Comfort operating in an environment where leaders help create solutions.
Strong ownership, high standards, and a bias toward action.
Genuine desire to develop team members and improve performance.
Drive to build differentiated mortgage solutions.
Position is not eligible for visa sponsorship.

Benefits

Comp & perks

Equity grant – stock options with real upside potential.
Comprehensive medical, dental, vision, and life insurance coverage – with company contributions towards premiums.
20 days of paid vacation.
5 sick days.
12 company holidays.
2 floating holidays.
Paid parental leave of up to 13 weeks.
401(k) with employer contribution match.
Remote-first work environment.
Collaborative, low-ego team that values intellectual curiosity and continuous improvement.