Homeward

Sales

• Lead, coach, and develop a small team of high-producing Loan Officers.
• Establish structure and support for managing high volume.
• Monitor team and individual KPIs and SLAs, identify performance gaps, and create coaching and action plans.
• Foster a culture focused on every customer and deal opportunity.
• Maintain expertise in conventional, FHA, VA, investor, and Homeward-specific lending guidelines.
• Serve as an escalation point for complex scenarios.
• Coach sales conversations, objection handling, follow-up strategy, agent communication, and pipeline prioritization.
• Develop Loan Officers who build strong agent relationships.
• Handle customer and agent escalations.
• Partner with Sales and Operations to improve file quality and execution.
• Partner with Mortgage leadership and Homeward teams on mortgage products and offerings.
• Facilitate regular team meetings and 1:1s.
• Foster a competitive, collaborative team environment.
• Operate resourcefully in a lean, fast-moving environment.

Mortgage Sales Manager