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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities with a focus on AI technologies and digital products, while effectively communicating with diverse customer technical expertise levels. Proficient in managing customer relationships and identifying upsell opportunities within a SaaS environment.
Highest-signal resume keywords
Customer Support ExperienceProficient in Google WorkspaceNative-Level German ProficiencyBasic Understanding of AI ToolsExperience in SaaS Environment
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportProject Management ToolsAI ToolsDigital Product KnowledgeBackend Systems Configuration
Soft Skills
Strong Customer FocusEmpathyPatienceAdaptabilityProactive Approach
Tools & Technologies
Claude CoworkGoogle WorkspaceSlackHubSpotLinear
Industry Keywords
Retail SectorE-Commerce SectorCustomer SuccessDigital TechnologiesArtificial Intelligence
About the role
Key responsibilities & impact- Support customers in the retail and e-commerce sectors
- Independently respond to customer inquiries via email and in meetings
- Enable customers to make optimal use of the AI-powered chat assistant
- Configure and maintain settings directly in the product backend
- Adapt communication to customers’ varying levels of technical expertise
- Systematically relay customer feedback and product improvement suggestions to the product team
- Support Sales Managers in assessing product functionalities
- Contribute to scoping offers for upsell opportunities
- Continuously monitor customers with revenue potential
- Identify expansion opportunities within the existing customer base
- Gradually take on independent responsibility for larger projects and customer relationships
- Work closely with the Customer Success Lead and the founders
- Regularly report on customer status
Requirements
What you’ll need- Degree in Business Information Systems, Industrial Engineering, Business Administration, or a comparable field—ideally with a focus on digital technologies or artificial intelligence
- Recent degree programs in AI or Data Science are also explicitly welcome
- 0–2 years of professional experience, preferably in customer support or customer success
- Experience in a SaaS or tech environment is desirable but not required
- Confident use of Claude Cowork, Google Workspace, Slack, and HubSpot
- Willingness to quickly become familiar with project management tools such as Linear
- Basic understanding of AI tools (e.g., Claude and Gemini) and an interest in prompting
- Affinity for digital products and backend systems
- Native-level German proficiency
- Good written and spoken English skills
- Additional language skills are a plus
- Strong customer focus and empathy
- Patience and adaptability when working with customers with varying levels of technical expertise
- Proactive approach to work
- Ability to explain complex topics clearly
- Team-oriented mindset and willingness to think beyond your own area of responsibility
- Enthusiasm for AI technologies and motivation for continuous development
- Structured and independent working style after the onboarding phase
Benefits
Comp & perks- Flexible remote and hybrid working models
- Startup culture with flat hierarchies and short decision-making processes
- Individual professional development budgets to support your personal growth
- A close-knit team focused on achieving shared success
- Access to a modern AI tech stack, including Claude integration
- Monthly wellness and mobility allowances
- Permanent employment contract