Telemedicine Patient Advocate

Hone Health

. Report to a Care Team Manager and guide patients through their care journey .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $42,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient support and care coordination, utilizing tools like Zendesk for effective communication and issue resolution. Capable of analyzing trends and implementing process improvements to enhance patient experience and operational efficiency.

Highest-signal resume keywords

Patient SupportZendeskEMR DocumentationHealthcare ExperienceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order TrackingMedication RefillLab SchedulingGuided WorkflowsMacros

Soft Skills

MultitaskingTime ManagementCreative Problem SolvingAdaptabilityCollaboration

Tools & Technologies

Zendesk

Industry Keywords

HealthcareTelehealthCustomer Support

About the role

Key responsibilities & impact

Report to a Care Team Manager and guide patients through their care journey
Respond to patient inquiries via email, chat, and SMS using Zendesk
Resolve order tracking, medication refill, and lab scheduling issues using guided workflows and macros
Escalate complex cases and document updates clearly in the EMR
Collaborate with Clinical Ops, Pharmacy, and Labs to ensure continuity of care
Identify recurring trends and suggest process improvements
Meet and exceed performance targets such as first reply time, resolution time, and CSAT
Contribute to peer learning, documentation, and team knowledge
Be available for occasional voluntary or mandatory overtime depending on business needs

Requirements

What you’ll need

Strong multitasking and time management skills
Comfortable working in a fast-paced, ever-evolving environment
Creative problem solver with a results-driven mindset
Adaptable to new tools, systems, and workflows
Able to work both independently and collaboratively
Experience in healthcare, telehealth, or customer support is a plus

Benefits

Comp & perks

A remote-first work environment
Competitive compensation and equity options
Health, dental, and vision insurance coverage
Short-term disability and basic life coverage
Flexible Spending Accounts (FSAs)
Lifestyle Spending Accounts (LSAs)
Federal holidays
Uncapped time off for exempt employees
Budget for technology tools needed, including laptop, monitor, and/or special software
Company-sponsored activities, both virtual and in-person
Waived membership fees for team members utilizing Hone products