Hone Health

Navigator

• Manage communications between patients and doctors and associated documentation, including FSA-related letters and medical referrals
• Work with clinical and operations teams to ensure fast resolution of patient concerns
• Collaborate with Customer Service to troubleshoot patient requests related to physician requirements and treatment-support tasks
• Provide clinical feedback on medication, lab, side-effect, and other clinical inquiries in collaboration with clinical operations
• Support physicians in resolving patient care issues in a timely manner
• Follow established protocols and processes while improving operational processes and patient experience
• Take on additional clinical projects or responsibilities as needed

RN Clinical Navigator

• Manage communications between patients and doctors and maintain associated documentation, including FSA-related letters, medical referrals, and labs
• Work with clinical and operations teams to resolve patient concerns quickly
• Collaborate with Customer Service to troubleshoot patient requests related to physician requirements and treatment-supporting tasks
• Provide clinical feedback on medication, lab, side-effect, and other clinical inquiries in collaboration with clinical operations
• Support physicians in resolving patient care issues promptly
• Follow established protocols and processes while improving operational processes and patient experience
• Take on additional clinical projects or responsibilities as needed