FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Member Operations Associate
Honey Homes. Own member issues from beginning to end across app messaging, phone, SMS, and email .
About the role
Key responsibilities & impact- Own member issues from beginning to end across app messaging, phone, SMS, and email
- Coordinate across teams, communicate proactively, remove blockers, and ensure members feel taken care of
- Identify recurring member issues and develop preventive solutions
- Use AI tools such as Claude and ChatGPT to eliminate repetitive work, improve documentation, and automate workflows
- Partner with Sales, Walkthrough Specialists, Field Operations, Billing, Product, Marketing, Recruiting, and other teams to improve the member experience
- Own a functional area such as onboarding, messaging, knowledge management, phone operations, AI tools, NPS, reporting, or documentation
- Proactively identify opportunities, propose solutions, build improvements, measure impact, and share learnings
- Deliver exceptional member experiences
- Create documentation, SOPs, and knowledge resources
- Build AI-powered workflows and automations
- Become a trusted cross-functional partner and drive measurable operational improvements
Requirements
What you’ll need- 2+ years of experience in customer support, customer success, operations, hospitality, or another customer-facing role
- Outstanding written and verbal communication skills
- Strong organizational skills and ability to manage multiple priorities simultaneously
- High agency and a bias toward ownership
- Curiosity and desire to continuously improve how work gets done
- Comfort learning and using AI tools like ChatGPT, Claude, or similar technologies
- Strong critical thinking and problem-solving skills
- Ability to collaborate effectively across multiple teams
- Interest in process improvement, operational excellence, and building scalable systems
- Experience working in a fast-paced startup environment is a plus
- Must answer whether visa sponsorship is required to continue working in the United States
Benefits
Comp & perks- Equity
- Equal opportunity employer
- Structured program with standardized, non-negotiable compensation package