Honey Homes

Operations

• Own member issues from beginning to end across app messaging, phone, SMS, and email
• Coordinate across teams, communicate proactively, remove blockers, and ensure members feel taken care of
• Identify recurring member issues and improve workflows to prevent recurrence
• Leverage AI tools such as Claude and ChatGPT to eliminate repetitive work, improve documentation, and automate workflows
• Partner with Sales, Walkthrough Specialists, Field Operations, Billing, Product, Marketing, Recruiting, and other teams to improve the member experience
• Own a functional area such as onboarding, messaging, knowledge management, phone operations, AI tools, NPS, reporting, or documentation
• Proactively identify opportunities, propose solutions, build improvements, measure impact, and share learnings
• Deliver exceptional member experiences
• Develop expertise in an operational ownership area and drive measurable improvements
• Build AI-powered workflows and automations
• Create documentation, SOPs, and knowledge resources
• Serve as a trusted cross-functional partner and follow through on operational improvements

Member Operations Associate

• Own member issues from beginning to end across app messaging, phone, SMS, and email
• Coordinate across teams, communicate proactively, remove blockers, and ensure members feel taken care of
• Identify recurring member issues and develop preventive solutions
• Use AI tools such as Claude and ChatGPT to eliminate repetitive work, improve documentation, and automate workflows
• Partner with Sales, Walkthrough Specialists, Field Operations, Billing, Product, Marketing, Recruiting, and other teams to improve the member experience
• Own a functional area such as onboarding, messaging, knowledge management, phone operations, AI tools, NPS, reporting, or documentation
• Proactively identify opportunities, propose solutions, build improvements, measure impact, and share learnings
• Deliver exceptional member experiences
• Create documentation, SOPs, and knowledge resources
• Build AI-powered workflows and automations
• Become a trusted cross-functional partner and drive measurable operational improvements