Care Solutions Associate

Honor

. Provide administrative support to the Care Solutions Team .

Posted 9/24/2026part-timeRemote • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities with proficiency in Salesforce and Google Workspace, ensuring effective communication and meticulous documentation. Exhibits organized triage skills and a client-first mindset to enhance service delivery.

Highest-signal resume keywords

Salesforce ProficiencyGoogle Workspace ProficiencyAdministrative Support ExperienceTriage SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesforceGoogle WorkspaceFreshserviceZendeskDocument ManagementClient CommunicationService Ticket ManagementTemplate DraftingRecord KeepingWorkflow Improvement

Soft Skills

Clear CommunicationOrganizational SkillsActive ListeningSound JudgmentClient-First Mindset

Tools & Technologies

SalesforceFreshserviceZendeskGoogle Workspace

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Administrative SupportCustomer ServiceCoordination RoleTriageDocumentation

About the role

Key responsibilities & impact

Provide administrative support to the Care Solutions Team
Triage shared email inboxes, voicemail queues, and service tickets
Respond to client inquiries using approved templates
Document interactions and maintain records in Salesforce, shared inboxes, and ticketing systems
Ensure complete follow-through and accurate hand-offs
Migrate legacy documents to current templates
Maintain clean documentation and propose workflow improvements
Draft templates for recurring client requests
Monitor booked appointments and escalate out-of-scope requests
Transcribe voicemails and triage inquiries
Create Salesforce leads or route non-inquiries to local teams with full context
Handle Freshservice tickets and update client records
Tag managers for complex decisions or exceptions
Report to the Sales Manager as an individual contributor

Requirements

What you’ll need

High school diploma or equivalent
1+ years in an administrative, customer service, or coordination role; strong writing and organization can substitute for direct experience
Experience with Salesforce or another CRM platform preferred
Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive)
Familiarity with shared inboxes and ticketing software (Freshservice, Zendesk) is a plus
Warm, clear communication
Organized triage skills
Meticulous attention to detail
Sound judgment
Active listening
Process consistency
Multi-system fluency
Client-first mindset
Ability to work 19 hours per week, Monday through Friday between 8:00 AM and 2:00 PM, with occasional evening and weekend hours as needed

Benefits

Comp & perks

Equity
401(k) with up to a 4% match
Medical, dental and vision coverage, including zero cost plans for employees
Employer-paid Short Term Disability, Long Term Disability and Life Insurance
Voluntary additional Life Insurance option
Generous time off program
Mental health benefits
Wellness program
Discount program
Remote work