Honor

Director

• Develop a deep understanding of newly acquired home care businesses, including financial performance, organizational structure, local market dynamics, operational workflows, and growth opportunities
• Assess business health and identify risks, dependencies, and opportunities affecting successful transitions
• Develop and execute stabilization and transition plans balancing operational change with business continuity
• Evaluate talent and leadership capabilities within acquired businesses
• Decide staffing needs and retention plans aligned with Honor’s operating model
• Partner with local leaders and employees through significant change
• Hire and onboard additional staff as required
• Lead adoption of Honor’s standard operating procedures, systems, reporting, and performance management practices
• Partner with the Implementations team on client, Care Pro, and system migrations
• Coordinate implementation activities with Product, Operations, Finance, HR, Recruiting, and other partners
• Improve sales performance, referral generation, recruiting effectiveness, and operational execution
• Prioritize resources across revenue protection, organizational change, operational risk, and scalability
• Coach local leaders on operational and team management
• Execute handoff to O&O leadership and support long-term growth
• Develop repeatable tools, playbooks, operating mechanisms, and transition frameworks
• Maintain revenue, minimize client attrition, and ensure business continuity during transitions
• Complete organizational, operational, and system transitions on schedule
• Establish leadership teams and operating models capable of sustaining performance and growth
• Build tools and playbooks enabling the transitions team to scale simultaneous transactions

Director, Owned and Operated – Expansion

Associate

• Provide administrative support to the Care Solutions Team
• Triage shared email inboxes, voicemail queues, and service tickets
• Respond to client inquiries using approved templates
• Document interactions and maintain records in Salesforce, shared inboxes, and ticketing systems
• Ensure complete follow-through and accurate hand-offs
• Migrate legacy documents to current templates
• Maintain clean documentation and propose workflow improvements
• Draft templates for recurring client requests
• Monitor booked appointments and escalate out-of-scope requests
• Transcribe voicemails and triage inquiries
• Create Salesforce leads or route non-inquiries to local teams with full context
• Handle Freshservice tickets and update client records
• Tag managers for complex decisions or exceptions
• Report to the Sales Manager as an individual contributor

Director, Owned and Operated – Expansion

Care Solutions Associate