Care Solutions Associate – Part Time

Honor

. Provide administrative support to the Care Solutions Team .

Posted 10/22/2026part-timeRemote • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in Salesforce and Google Workspace while providing administrative support and maintaining accurate records. Exhibits strong organizational skills, attention to detail, and effective communication to enhance client interactions and workflow processes.

Highest-signal resume keywords

Salesforce ProficiencyGoogle Workspace ProficiencyAdministrative Support ExperienceTriage SkillsClient-First Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesforceGoogle WorkspaceDocument ManagementTriageWorkflow ImprovementRecord KeepingLead CreationTicketing SystemsTemplate DraftingProcess Consistency

Soft Skills

Clear CommunicationAttention to DetailSound JudgmentActive ListeningOrganizational Skills

Tools & Technologies

FreshserviceZendeskShared InboxesService TicketsVoicemail Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Administrative SupportCustomer ServiceCoordination RoleClient InteractionProcess Friction

About the role

Key responsibilities & impact

Provide administrative support to the Care Solutions Team
Triage and respond to shared inbox emails, voicemail queues, and service tickets using approved templates
Document interactions and maintain accurate records in Salesforce
Ensure complete follow-through and accurate hand-offs
Migrate legacy documents to current templates
Maintain documentation across Salesforce, shared inboxes, and ticketing systems
Surface process friction and propose workflow improvements
Draft suggested templates for recurring client requests
Monitor booked appointments and escalate out-of-scope requests
Transcribe voicemails and triage inquiries
Create Salesforce leads or route non-inquiries to local teams with full context
Handle Freshservice tickets, update client records, and tag managers for complex decisions or exceptions
Report to the Sales Manager as an individual contributor

Requirements

What you’ll need

High school diploma or equivalent
1+ years in an administrative, customer service, or coordination role (strong writing and organization can substitute for direct experience)
Experience with Salesforce or another CRM platform preferred
Proficiency in Google Workspace (Gmail, Docs, Sheets, Drive)
Familiarity with shared inboxes and ticketing software (Freshservice, Zendesk) is a plus
Warm, clear communication
Organized triage skills
Meticulous attention to detail
Sound judgment
Active listening
Process consistency
Multi-system fluency
Client-first mindset