Senior Care Solutions Specialist

Honor

. Guide families and clients through initial conversations about in-home, non-medical care .

Posted 10/23/2026full-timeRemote • United StatesSenior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consultative sales and customer engagement, with a strong focus on developing and implementing effective sales strategies. Proven ability to navigate complex customer situations and synthesize insights to enhance client experiences and meet sales metrics.

Highest-signal resume keywords

Consultative Sales ExperienceSales Strategy DevelopmentMetrics-Driven PerformanceEmpathetic CommunicationHome Care Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Playbook DevelopmentCustomer Insights SynthesisSales Metrics ManagementClient Needs AssessmentProcess Improvement

Soft Skills

Coaching and MentoringEffective Time ManagementEmpathyCollaborationAdaptability

Certifications & Qualifications

Bachelor’s Degree Preferred

Industry Keywords

In-Home CareHealthcareSenior ServicesCustomer ServiceSales Metrics

About the role

Key responsibilities & impact

Guide families and clients through initial conversations about in-home, non-medical care
Connect with potential clients primarily by phone, and also through email, chat, and text
Develop, implement, and continuously improve sales playbooks and strategy
Coach and mentor Care Solutions Consultants
Develop and test emerging services or products with marketing and product teams
Deliver early-stage pitches, record client feedback, and identify resonating messages
Navigate ambiguous or complex customer situations independently
Conduct consultative sales conversations and uncover underlying needs and decision drivers
Tailor recommendations to client objectives and company priorities
Update and roll out sales playbooks and new strategies based on customer insights
Collaborate with operations, care coordination, and marketing stakeholders
Identify process gaps and emerging trends and propose improvements to positioning, scripting, and client experience
Synthesize customer insights for sales leadership
Support and coach peers during new product or approach rollouts
Meet or exceed sales metrics, including call volume, talk time, conversion rates, and quality standards
Handle inbound and outbound calls while maintaining quality, empathy, and accuracy

Requirements

What you’ll need

Bachelor’s degree preferred
5+ years of phone-based sales or customer service experience (inbound and outbound)
Experience developing sales strategies
Ability to thrive in a metrics-driven environment and meet goals
Empathetic communication balancing compassion with confident sales execution
Experience working remotely, managing time effectively, and staying connected to a virtual team
Experience in home care, healthcare, or senior services is a strong plus
Evening and weekend availability required

Benefits

Comp & perks

Variable bonus of $10,000 - $15,000
Remote work arrangement
Regular schedule with every fourth weekend rotation