Dispatch Operator – Second Shift

HonorHealth

. Support hospital operations as a PBX operator and security dispatcher .

Posted 10/12/2026full-timePhoenix • Arizona • United StatesMid-LevelSenior💰 $2,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in emergency dispatching, customer service, and monitoring technology within a hospital environment. Capable of managing communication and resource allocation effectively during varied shifts and emergencies.

Highest-signal resume keywords

Emergency DispatchingCustomer ServiceSurveillance Equipment MonitoringCall AnsweringRadio Dispatching

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call AnsweringRadio DispatchingEmergency Resource ActivationDocumentationSecurity Task Management

Soft Skills

Customer ServiceTeam CollaborationTraining and Mentoring

Tools & Technologies

Surveillance CamerasFacility Monitoring SoftwarePanic Alarms

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Hospital OperationsSecurity DispatchEmergency CodesCustomer Navigation Center

About the role

Key responsibilities & impact

Support hospital operations as a PBX operator and security dispatcher
Answer internal, external, and security dispatch calls
Dispatch resources to emergencies
Provide front-line customer service to callers
Use software platforms, surveillance equipment, and monitoring technology
Provide numbers, resources, and information to callers
Document all calls and supported service lines
Alert and activate resources for emergency codes and security issues
Cover the Customer Navigation Center phones after hours, nights, weekends, and holidays
Activate mass notifications, page on-call resources, and locate needed assets
Monitor surveillance cameras, child-abduction alerts, radio traffic, facility monitoring software, and panic alarms
Maintain security-task documentation, deploy tasks to calls, and track movement
Cover or take calls after hours for other service lines and call centers
Assist with training and precepting new staff
Maintain department resources, service books, downtime resources, and flip charts

Requirements

What you’ll need

High School Diploma or GED Required
Associates Preferred
Call answering and radio dispatching experience Preferred
Hospital operator and/or security dispatching experience Preferred
May be required to work on-call
Varied hours/varied days
Evening shift

Benefits

Comp & perks

Sign-on bonus $2,500
Shift differential $2.50
Weekend differential $.90