Virtual Medical Assistant, Customer Navigation

HonorHealth

. Serve as a liaison between providers, facilities, pharmacies, insurance plans, support staff, patients, and others .

Posted 9/23/2026full-timePhoenix • Arizona • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient care coordination, including triaging requests, managing provider schedules, and facilitating telehealth encounters. Proficient in medical assisting tasks, patient education, and maintaining compliance with certification requirements.

Highest-signal resume keywords

Medical Assistant CertificationPatient Care CoordinationBasic Life Support (BLS)Outpatient RegistrationTelehealth Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EducationAppointment SchedulingMedical History DocumentationMedication Refill ManagementTest-Result CommunicationPatient Portal AdministrationService AuthorizationReferral ManagementChart PreparationTriage

Soft Skills

CommunicationInterpersonal SkillsOrganizational SkillsProblem-SolvingTeam Collaboration

Certifications & Qualifications

High School Diploma or GEDMedical Assisting Diploma/CertificateCertified Medical Assistant (CMA)Certified Clinical Medical Assistant (CCMA)Registered Medical Assistant (AMT-RMA)

Industry Keywords

Medical Office SettingPatient CareTelehealthHealthcare LiaisonArizona Administrative Code

About the role

Key responsibilities & impact

Serve as a liaison between providers, facilities, pharmacies, insurance plans, support staff, patients, and others
Receive, triage, and respond to inbound patient-care requests via phone and electronic messages
Follow up on requests with outbound calls and electronic messages
Assist providers with virtual care activities, including gathering and documenting medical history, medication refills, test-result communication, and patient education
Maintain provider schedules and prepare patients and charts for telehealth encounters
Perform outpatient registration and appointment scheduling
Refer patients to specialists
Administer patient portals
Authorize services, equipment, and medications
Report to the Manager of Operations for administrative duties and to a licensed provider for clinical and patient-care responsibilities
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
Graduation certificate from an accredited Medical Assistant training program required
1 year experience in a medical office setting required
Basic Life Support (BLS) certification required
Medical Assisting Diploma/Certificate or passed exam required
Completion of an approved training program, or completion of an unapproved training program and successful passage of the medical assistant examination administered by a certifying organization accredited by NCCA or ANSI, as described by the Arizona Administrative Code required
Certified Medical Assistant (CMA), Certified Clinical Medical Assistant (CCMA), or Registered Medical Assistant (AMT-RMA) certification preferred
If certification is not received within the assigned period, the candidate will no longer meet the minimum qualification and will be terminated

Benefits

Comp & perks

HonorHealth will reimburse the cost of the successful completion of the certification exam
Day shift with varied Monday–Friday hours, 7:00am–5:30pm