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Patient Navigator – Behavioral Health, Telephone
HOPE Family Health Services. Triage incoming calls to assess urgency and determine appropriate next steps using sound clinical judgment .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in patient communication, clinical judgment, and EHR documentation while ensuring compliance with HIPAA regulations. Capable of providing patient education and advocating for patient rights in a healthcare or behavioral health setting.
Highest-signal resume keywords
Medical Assistant CertificationLicensed Practical Nurse CertificationBasic Life Support (BLS) CertificationEHR DocumentationBilingual in English and Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
EHR DocumentationPatient EducationClinical JudgmentBasic Computer UseProblem-Solving
Soft Skills
Effective CommunicationCompassionate CareCultural CompetenceSound Judgment
Certifications & Qualifications
Medical Assistant CertificationLicensed Practical Nurse CertificationBasic Life Support (BLS) Certification
Industry Keywords
HIPAA ComplianceBehavioral HealthPatient AdvocacyHealthcare SettingStaff Training
About the role
Key responsibilities & impact- Triage incoming calls to assess urgency and determine appropriate next steps using sound clinical judgment
- Communicate with patients regarding care needs, testing results, and provider-directed information
- Document all patient interactions accurately and in real time in the EHR
- Provide basic patient education and counseling, including preparation for lab tests or behavioral health services
- Serve as an interpreter when qualified
- Advocate for patient rights and act as a liaison to ensure compassionate, culturally appropriate care
- Protect patient confidentiality and comply with HIPAA regulations
- Participate in required staff training, including HIPAA, OSHA, and departmental updates
- Perform other duties assigned by the Behavioral Health Services Manager to support departmental operations and organizational needs
Requirements
What you’ll need- High School Diploma or equivalent
- Medical Assistant or Licensed Practical Nurse certification
- Current Basic Life Support (BLS) certification
- Proficient in basic computer use, including EHR documentation
- Strong problem-solving skills and ability to exercise sound judgment
- Ability to communicate effectively and professionally with patients, staff, and external stakeholders
- Preferred: Two years of experience in a healthcare or behavioral health setting
- Preferred: Bilingual in English and Spanish
- Must be able to communicate effectively in English, both verbally and in writing
- Sufficient vision and hearing to perform duties and communicate by phone and in person
- Occasionally required to lift or move items up to 25 pounds
- Occasional travel between HOPE sites
- May be subject to applicable State and Federal employment restrictions related to certain criminal backgrounds or exclusion/debarment lists
Benefits
Comp & perks- Equal opportunity employment
- Occasional remote work with prior Team Leader approval for trainings, conferences, meetings, and deadline-driven daily activities
- Required staff training, including HIPAA, OSHA, and departmental updates