HOPE Family Health Services

Patient Navigator

• Triage incoming calls to assess urgency and determine appropriate next steps using sound clinical judgment
• Communicate with patients regarding care needs, testing results, and provider-directed information
• Document all patient interactions accurately and in real time in the EHR
• Provide basic patient education and counseling, including preparation for lab tests or behavioral health services
• Serve as an interpreter when qualified
• Advocate for patient rights and act as a liaison to ensure compassionate, culturally appropriate care
• Protect patient confidentiality and comply with HIPAA regulations
• Participate in required staff training, including HIPAA, OSHA, and departmental updates
• Perform other duties assigned by the Behavioral Health Services Manager to support departmental operations and organizational needs

Explore Patient Navigator – Behavioral Health, Telephone at HOPE Family Health Services. Review requirements and application details.