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Auto Claims Adjuster II
Horace Mann. Verify coverage and investigate liability, damages, and the scope of loss for assigned auto claims .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in auto claims handling, including liability investigations, Diminished Value claims, and effective negotiation. Maintains compliance with state regulations and company guidelines while delivering exceptional customer service throughout the claims process.
Highest-signal resume keywords
Claims Handling ExperienceDiminished Value Claims KnowledgeLiability Analysis and Settlement NegotiationIndependent Decision-Making SkillsCustomer-Focused Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Auto Property Damage Claims InvestigationClaims EvaluationNegotiation SkillsConflict ResolutionAnalytical SkillsProblem-Solving AbilitiesAttention to DetailClaims DocumentationRegulatory ComplianceInventory Management
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationOrganizational SkillsCollaborationLeadership
Certifications & Qualifications
State Adjuster Licenses
Industry Keywords
Insurance CoverageLiability InvestigationsClaims PracticesCustomer ExperienceMulti-Vehicle AccidentsState Regulations
About the role
Key responsibilities & impact- Verify coverage and investigate liability, damages, and the scope of loss for assigned auto claims
- Evaluate claim facts, determine claim value, and negotiate settlements in accordance with company best claim practices
- Investigate multi-vehicle accidents and other complex loss scenarios while making sound claims decisions
- Evaluate and resolve property damage claims, including Diminished Value claims, in accordance with applicable state regulations and company guidelines
- Apply state-specific laws, regulations, and company guidelines to ensure accurate claim handling
- Independently manage an assigned inventory of claims while maintaining quality, productivity, and service standards
- Provide proactive, transparent, and timely communication to customers, claimants, agents, repair facilities, and other involved parties
- Deliver an extraordinary customer experience throughout the claims process
- Resolve customer concerns through effective negotiation and conflict resolution
- Maintain ownership of assigned claims from initial investigation through resolution
- Partner with internal departments and external business partners to facilitate timely claim resolution
- Demonstrate leadership through knowledge sharing, collaboration, and sound decision-making
- Maintain accurate claim documentation and ensure compliance with company policies and regulatory requirements
- Continuously develop technical claims knowledge and stay current on industry trends, claims practices, and state regulations
Requirements
What you’ll need- 2+ years of prior claims handling experience
- Ability to independently manage an inventory of auto claims while making sound claims decisions
- Strong understanding of insurance coverage, liability investigations, and claims handling practices
- Ability to obtain and maintain all required state adjuster licenses
- Excellent verbal and written communication skills
- Strong organizational, analytical, and problem-solving abilities
- Ability to consistently work the required schedule based on your time zone
- Diminished Value claims experience is strongly preferred
- Experience investigating complex property damage claims and multi-vehicle accidents
- Demonstrated negotiation, conflict resolution, and independent decision-making skills
- Experience managing claims from initial investigation through final settlement
- Auto property damage claims investigation and evaluation
- Diminished Value claims knowledge
- Liability analysis and settlement negotiation
- Customer-focused communication and relationship management
- Conflict resolution and sound decision-making
- Strong attention to detail and organizational skills
- Ability to work independently while collaborating effectively with others
- Commitment to delivering a seamless, high-quality claims experience
Benefits
Comp & perks- Bonus opportunity
- Periodic travel may be required