Horace Mann

Analyst

• Review financial services product applications and enrollment forms for suitability in accordance with broker-dealer procedures and FINRA regulations
• Evaluate transaction information and supporting documentation to ensure established suitability requirements are met
• Follow up with registered personnel when additional information or clarification is required
• Maintain complete and accurate broker-dealer documentation
• Support appropriate disposition of applications
• Serve as a resource for agents and registered personnel regarding product suitability, asset allocation, product replacements, and transaction documentation
• Communicate with registered representatives regarding outstanding requirements and suitability-related questions
• Help field partners understand documentation expectations and broker-dealer procedures
• Develop and utilize exception reports and surveillance systems
• Identify transactions or activities requiring additional review
• Partner with leadership on suitability and broker-dealer compliance activities
• Assist in developing training materials
• Support development and testing of forms and system enhancements
• Provide systems support for suitability processes and documentation
• Identify process and documentation improvement opportunities

Suitability Analyst

Claims Specialist

• Investigate and manage complex bodily injury claims, including litigation, uninsured/underinsured motorist claims, and other high-exposure losses.
• Verify coverage, determine liability, evaluate damages, and conduct thorough investigations to support claim decisions.
• Analyze medical documentation, applicable laws, and case precedent to complete comprehensive bodily injury evaluations.
• Evaluate liability, damages, and settlement opportunities.
• Manage injury litigation from assignment through resolution.
• Prepare mediation and arbitration submissions and represent the company through the dispute resolution process.
• Partner with defense counsel and other legal professionals to develop claim strategies and achieve appropriate outcomes.
• Negotiate settlements while adhering to company best practices and regulatory requirements.
• Maintain proactive, transparent communication with insureds, claimants, attorneys, and other involved parties.
• Handle sensitive and high-stress customer interactions with professionalism and empathy.
• Serve as a technical resource and subject matter expert for complex bodily injury claims.
• Mentor and guide less experienced claim professionals.
• Share knowledge and best practices to support team development and continuous improvement.
• Maintain compliance with state regulations, company policies, and claims handling standards.
• Utilize claims management systems and technology tools to manage assigned inventory.
• Maintain ownership of assigned claims while meeting quality, productivity, and service expectations.

Bodily Injury Claims Adjuster, III

Recruitment

• Manage all phases of the recruitment process, from intake and sourcing through interviewing, selection and offer acceptance
• Consult with hiring managers to establish hiring criteria, develop accurate and engaging job postings, and align on recruitment expectations and timelines
• Create and implement recruiting strategies based on the position, talent market, industry practices and organizational needs
• Develop job advertisements and social media content to attract qualified candidates and strengthen Horace Mann’s employment brand
• Review applications, conduct candidate screenings and recommend qualified candidates to hiring managers
• Coordinate interviews and assist with interview questions, evaluation criteria and selection materials
• Participate in interviews with managers, directors and other key stakeholders
• Partner with hiring managers and Human Resources throughout the offer process to document compensation, incentives, start dates and other employment details
• Support background check activities and other pre-employment processes
• Maintain communication with candidates and hiring managers while keeping recruitment processes moving forward
• Ensure recruiting and selection practices comply with applicable employment laws, regulations and company policies
• Represent Horace Mann at college career fairs, recruiting events and other talent-related activities
• Promote diversity, equity and inclusion throughout the attraction and selection process

Recruiting Consultant

QA Engineer

• Conduct a designated number of daily quality audits for assigned departments.
• Evaluate work for accuracy, completeness, and compliance with company policies, procedures, and applicable regulatory requirements.
• Perform audits across Claims, Customer Service, New Business, Underwriting, and Policy Services.
• Conduct ad hoc and special audits.
• Document audit findings and results in Quality Audit databases.
• Audit complex, high-risk, and non-routine Supplemental Health claims.
• Interpret and apply policy provisions, benefit requirements, limitations, exclusions, and plan language.
• Assess claim handling from initial review through final disposition.
• Analyze information, identify inconsistencies or missing documentation, and assess whether claim decisions are supported.
• Identify processing errors, recurring trends, root causes, and operational improvement opportunities.
• Provide feedback to leadership and partner with operational leaders on corrective actions and process improvements.
• Assist with development, implementation, and refinement of Quality Audit programs.
• Support audit procedures for new products, systems, and services.
• Align audit procedures with business processes, policies, industry standards, and regulatory requirements.
• Assist the Audit Manager with training, coaching, calibration exercises, and technical guidance.

Senior Insurance Operations Quality Assurance Specialist

• Verify coverage, investigate liability, and determine the scope of damages for assigned bodily injury claims
• Conduct thorough investigations to evaluate claim facts and determine appropriate resolutions
• Evaluate accident facts, injuries, medical records, and medical bills to determine causation, liability, and claim value
• Analyze claim information and move claims toward timely and appropriate resolution
• Negotiate settlements in accordance with company best claim practices and applicable state regulations
• Manage an assigned inventory of bodily injury claims independently and make sound claims decisions
• Gain exposure to claims involving litigation, partnering with leaders or peers as appropriate
• Maintain ownership of claims throughout the claim lifecycle while providing a seamless customer experience
• Communicate proactively, transparently, and timely with customers, claimants, attorneys, and other involved parties
• Use claims operating systems and communication tools to support claim handling activities
• Collaborate with internal departments and external vendors to ensure efficient claim resolution
• Continue building technical knowledge of bodily injury claims, litigation, and regulatory requirements

Bodily Injury Claims Adjuster II

Counselor

• Manage Administrative Referral cases from initial intake through completion, including documentation and follow-up.
• Conduct telephonic triage and assessments related to behavioral health, substance use, relationship and work-life concerns.
• Provide members with immediate support, coaching and training based on identified needs.
• Coordinate referrals to network providers and complete session authorizations.
• Connect members with financial, legal, personal assistance and work-life resources.
• Consult with Human Resources professionals and supervisory personnel regarding employee concerns and applicable HR practices and policies.
• Make clinical determinations in accordance with company risk policies and member and organization interests.
• Maintain timely, accurate and professional case-management documentation.
• Research appropriate services, providers and resources.
• Support colleagues with case management, case completion and follow-up.
• Maintain knowledge of industry practices, ethical standards and applicable licensure requirements.
• Perform other duties as assigned.

Counselor, Administrative Referral

• Conduct telephonic triage and assessments for behavioral health, substance use, relationship and work-life concerns.
• Coordinate and manage cases from initial intake through completion, including follow-up.
• Make clinical determinations in accordance with company risk policies and member interests.
• Connect members with network providers and financial, legal, personal assistance and work-life resources.
• Provide assigned in-person and telehealth assessments, triage, coaching and brief solution-focused counseling.
• Collaborate with colleagues and after-hours service providers on case completion and follow-up.
• Consult with service providers, coordinate referrals and complete session authorizations.
• Maintain timely, accurate and professional documentation in the case management system.
• Consult with Human Resources professionals and client-organization supervisory personnel regarding employee concerns.
• Maintain knowledge of industry practices, ethical standards and applicable licensure requirements.
• Perform other duties as assigned.

Insurance

• Build and maintain relationships with educators and school employees
• Identify client needs and recommend insurance and financial solutions
• Generate new business through referrals, school partnerships, and networking
• Retain and renew policies while delivering exceptional service
• Cross-sell auto, home, life, and retirement products
• Participate in community and educator-focused events
• Continue building from an existing book of business as an Exclusive Agent
• Assume and expand an existing book of educator clients as an Enhanced Exclusive Agent
• Grow relationships and deepen market presence
• Build or grow an insurance business serving the educator market