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Bodily Injury Claims Adjuster II
Horace Mann. Verify coverage, investigate liability, and determine the scope of damages for assigned bodily injury claims .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing bodily injury claims, including investigation, negotiation, and resolution while ensuring compliance with state regulations. Strong communication and organizational skills are essential for maintaining a seamless customer experience throughout the claims lifecycle.
Highest-signal resume keywords
Bodily Injury Claims HandlingClaims InvestigationNegotiation SkillsInsurance Policy KnowledgeAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims EvaluationLiability AssessmentCausation AnalysisSettlement NegotiationClaims Decision-Making
Soft Skills
Verbal CommunicationWritten CommunicationOrganizational SkillsTime ManagementIndependent Work
Tools & Technologies
Claims Operating SystemsCommunication Tools
Certifications & Qualifications
State Adjuster Licenses
Industry Keywords
Bodily Injury ClaimsCasualty ClaimsLitigation ExposureClaims Handling PracticesRegulatory Requirements
About the role
Key responsibilities & impact- Verify coverage, investigate liability, and determine the scope of damages for assigned bodily injury claims
- Conduct thorough investigations to evaluate claim facts and determine appropriate resolutions
- Evaluate accident facts, injuries, medical records, and medical bills to determine causation, liability, and claim value
- Analyze claim information and move claims toward timely and appropriate resolution
- Negotiate settlements in accordance with company best claim practices and applicable state regulations
- Manage an assigned inventory of bodily injury claims independently and make sound claims decisions
- Gain exposure to claims involving litigation, partnering with leaders or peers as appropriate
- Maintain ownership of claims throughout the claim lifecycle while providing a seamless customer experience
- Communicate proactively, transparently, and timely with customers, claimants, attorneys, and other involved parties
- Use claims operating systems and communication tools to support claim handling activities
- Collaborate with internal departments and external vendors to ensure efficient claim resolution
- Continue building technical knowledge of bodily injury claims, litigation, and regulatory requirements
Requirements
What you’ll need- Experience handling bodily injury claims or related casualty claims
- Ability to investigate coverage, liability, and damages independently
- Strong understanding of insurance policies, claims handling practices, and applicable regulations
- Ability to obtain and maintain all required state adjuster licenses
- Strong analytical, negotiation, and decision-making skills
- Excellent verbal and written communication skills
- Strong organizational and time management abilities
- Prior bodily injury claims experience preferred
- Experience handling attorney-represented claims preferred
- Exposure to litigation claims preferred
- Demonstrated ability to work independently while managing a high-volume claim inventory preferred
- Ability to manage multiple priorities in a fast-paced environment
- Periodic travel may be required
Benefits
Comp & perks- Bonus eligibility
- Periodic travel may be required
- Special rates and benefits for educators