Counselor, Administrative Referral

Horace Mann

. Manage Administrative Referral cases from initial intake through completion, including documentation and follow-up.

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $66,500 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management, behavioral health assessment, and employee assistance program counseling, with a strong understanding of HR practices and ethical standards. Proficient in maintaining documentation and providing immediate support while adhering to HIPAA requirements.

Highest-signal resume keywords

Master’s Degree In Social WorkEmployee Assistance Program CounselingBehavioral Health AssessmentCase ManagementHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Behavioral Health KnowledgeTriage SkillsResearch SkillsDocumentation SkillsAssessment Skills

Soft Skills

Strong CommunicationConsultation SkillsOrganizational SkillsJudgment Skills

Tools & Technologies

Microsoft OfficeWindows-Based Applications

Industry Keywords

Human Resources StandardsClinical DeterminationsRisk PoliciesPHI HandlingWork-Life Resources

About the role

Key responsibilities & impact

Manage Administrative Referral cases from initial intake through completion, including documentation and follow-up.
Conduct telephonic triage and assessments related to behavioral health, substance use, relationship and work-life concerns.
Provide members with immediate support, coaching and training based on identified needs.
Coordinate referrals to network providers and complete session authorizations.
Connect members with financial, legal, personal assistance and work-life resources.
Consult with Human Resources professionals and supervisory personnel regarding employee concerns and applicable HR practices and policies.
Make clinical determinations in accordance with company risk policies and member and organization interests.
Maintain timely, accurate and professional case-management documentation.
Research appropriate services, providers and resources.
Support colleagues with case management, case completion and follow-up.
Maintain knowledge of industry practices, ethical standards and applicable licensure requirements.
Perform other duties as assigned.

Requirements

What you’ll need

Master’s degree in social work, psychology, counseling or another behavioral health-related field, or an equivalent combination of education and professional Human Resources experience.
At least five years of experience in Employee Assistance Program counseling, clinical behavioral health or a professional Human Resources role.
Strong assessment, triage, immediate-support, research and case management capabilities.
Knowledge of general Human Resources standards and practices.
Knowledge of behavioral health conditions and appropriate levels-of-care recommendations.
Understanding of HIPAA requirements and appropriate handling of PHI.
Intermediate proficiency with Microsoft Office and other Windows-based programs and applications.
Strong communication, consultation, organization, judgment and documentation skills.