Counselor

Horace Mann

. Conduct telephonic triage and assessments for behavioral health, substance use, relationship and work-life concerns.

Posted 9/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $66,500 - $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in conducting telephonic triage and assessments for behavioral health, with strong capabilities in case management, crisis support, and knowledge of HIPAA regulations. Proficient in maintaining accurate documentation and collaborating with various stakeholders to ensure comprehensive care.

Highest-signal resume keywords

Master’s Degree In Social WorkEAP Counseling ExperienceBehavioral Health AssessmentCrisis Support SkillsHIPAA Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case ManagementTriageCrisis SupportReferral CoordinationDocumentation SkillsDischarge PlanningBehavioral Health KnowledgeClinical JudgmentResearch SkillsSolution-Focused Counseling

Soft Skills

Strong CommunicationOrganization Skills

Tools & Technologies

Microsoft OfficeWindows-Based Applications

Certifications & Qualifications

Professional License In Counseling

Industry Keywords

Behavioral HealthEmployee Assistance Program (EAP)Protected Health Information (PHI)Ethical StandardsIntake Process

About the role

Key responsibilities & impact

Conduct telephonic triage and assessments for behavioral health, substance use, relationship and work-life concerns.
Coordinate and manage cases from initial intake through completion, including follow-up.
Make clinical determinations in accordance with company risk policies and member interests.
Connect members with network providers and financial, legal, personal assistance and work-life resources.
Provide assigned in-person and telehealth assessments, triage, coaching and brief solution-focused counseling.
Collaborate with colleagues and after-hours service providers on case completion and follow-up.
Consult with service providers, coordinate referrals and complete session authorizations.
Maintain timely, accurate and professional documentation in the case management system.
Consult with Human Resources professionals and client-organization supervisory personnel regarding employee concerns.
Maintain knowledge of industry practices, ethical standards and applicable licensure requirements.
Perform other duties as assigned.

Requirements

What you’ll need

Master’s degree in social work, psychology, counseling or another behavioral health-related field.
At least five years of experience as an EAP counselor or in an equivalent behavioral health clinical role.
Strong assessment, triage, crisis-support, research, referral and case management capabilities.
Knowledge of behavioral health conditions, levels of care and discharge-planning practices.
Understanding of Health Insurance Portability and Accountability Act (HIPAA) requirements and the appropriate handling of Protected Health Information (PHI).
Intermediate proficiency with Microsoft Office and other Windows-based programs and applications.
Strong communication, clinical judgment, organization and documentation skills.
A professional license may be required for positions providing in-person counseling; listed credentials are preferred.