HR Employee Services Specialist

Horizon Behavioral Health

. Serve as a first point of contact for employees and supervisors seeking assistance with routine Human Resources questions, requests, and processes .

Posted 9/29/2026full-timeLynchburg • Virginia • United StatesJuniorMid-Level💰 $37,805 - $50,616 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Human Resources operations, including leave administration, employee relations, and benefits administration. Proficient in maintaining confidentiality and handling sensitive employee information while providing exceptional customer service.

Highest-signal resume keywords

FMLA AdministrationPFML AdministrationHRIS ProficiencyBenefits AdministrationEmployee Relations Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Leave AdministrationConfidentiality ManagementDocumentation PracticesReporting AccuracyHR Policies KnowledgeEmployee Benefits KnowledgeADA Accommodations KnowledgeLeave TrackingMicrosoft Office ProficiencyCustomer Service Skills

Soft Skills

Effective CommunicationProfessionalismListening SkillsOrganizational SkillsRelationship Building

Tools & Technologies

HRISBenefits Administration SystemsLeave-Tracking SystemsMicrosoft OfficeEmail

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Human ResourcesEmployee ServicesLeave AdministrationEmployee RelationsConfidential Information Handling

About the role

Key responsibilities & impact

Serve as a first point of contact for employees and supervisors seeking assistance with routine Human Resources questions, requests, and processes
Provide employee services support for leave administration, including FMLA and PFML
Coordinate ADA accommodations
Support employee relations
Support benefits administration
Support general HR operations
Exercise judgment about when to resolve matters and when to refer them to the Benefits Manager, Employee Relations Manager, or another HR leader
Maintain accurate and timely FMLA and PFML tracking and reporting
Work with managers to resolve discrepancies and ensure leave is properly recorded
Apply established policies and procedures consistently
Identify incomplete, inconsistent, or potentially sensitive information and seek appropriate guidance
Conduct or participate in employee meetings in a professional and objective manner
Work independently within established procedures and recognize when consultation or escalation is needed
Establish and maintain effective working relationships with employees and supervisors at all levels

Requirements

What you’ll need

High School Diploma / GED required
Associate’s degree in human resources, business administration, or a related field preferred
Two years of experience in human resources, employee services, benefits administration, leave administration, or a related field
Experience handling confidential employee information required
Experience using HRIS, benefits administration, leave-tracking, or other HR-related systems
Equivalent combinations of education and experience may be considered
Knowledge of basic human resources principles, practices, and terminology
Knowledge of basic concepts related to FMLA, PFML, ADA accommodations, employee benefits, and employee relations
Knowledge of leave tracking, documentation, and reporting practices
Knowledge of confidentiality requirements and appropriate handling of sensitive employee information
Knowledge of HR policies, procedures, records, and administrative practices
Skill in providing professional and responsive customer service to employees and supervisors
Skill in communicating clearly and respectfully regarding sensitive or confidential matters
Skill in listening to employee concerns, gathering relevant information, and determining appropriate next steps
Skill in organizing, tracking, and following up on multiple requests, leave activities, and deadlines
Skill in reviewing leave records, documents, invoices, and reports for accuracy and completeness
Skill in preparing routine reports and identifying discrepancies or missing information
Skill in maintaining accurate and confidential records
Skill in using HRIS, benefits administration, Microsoft Office, email, and other HR-related systems
Ability to drive and must possess a valid driver’s license

Benefits

Comp & perks

Participation in the Virginia Retirement System (VRS)
Life insurance options
Health insurance options
Dental insurance options
Vision insurance options
Generous annual leave policy
Separate sick leave allocation
Paid holidays
Annual wellness programs
Opportunities to interact with the community throughout the year
Eligibility for clinical student loan repayment through NHSC/HRSA-approved clinical sites
Qualification for Public Service Loan Forgiveness (PSLF)
Qualification for Behavioral Health State Loan Repayment (BHLRP) programs
Discounts at some local universities for continuing education