Salesforce Business Consultant

Horizontal Digital

. Lead structured discovery and stakeholder workshops to define business objectives, pain points, and transformation opportunities .

Posted 10/27/2026full-timeDubai • United Arab EmiratesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Business Process Modelling (BPMN), Salesforce platform capabilities, and requirements engineering, while effectively leading stakeholder workshops and translating business objectives into actionable solutions. Proven ability to drive customer experience transformation and optimize processes through strategic planning and governance.

Highest-signal resume keywords

Business Process Modelling (BPMN)Salesforce CRM ExpertiseRequirements EngineeringStakeholder EngagementFunctional Artifacts Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process ModellingRequirements EngineeringCapability ModellingSolution BlueprintsProcess MapsEnd-to-End Process DesignFuture-State Operating ModelsBacklog ManagementUAT StrategyValue Realization Frameworks

Soft Skills

Exceptional Communication SkillsClient-Facing ExperienceProactive ApproachEntrepreneurial FocusExecutive Presence

Tools & Technologies

SalesforceMicrosoft DynamicsOracle CRMMulti-Cloud SolutionsBPMNTransformation BlueprintsGovernance StructuresDelivery Frameworks

Certifications & Qualifications

Salesforce Consultant Certificates

Industry Keywords

Digital TransformationCustomer ExperienceStakeholder WorkshopsProcess OptimizationCRM Maturity

Tech Stack

Tools & technologies

CloudOracle

About the role

Key responsibilities & impact

Lead structured discovery and stakeholder workshops to define business objectives, pain points, and transformation opportunities
Translate business intent into capability models, BPMN process architectures, epics, and user stories
Define future-state operating models and end-to-end process designs aligned to Salesforce best practices
Own requirements lifecycle management from ideation through backlog refinement, prioritization, and acceptance criteria
Ensure traceability from business outcomes to solution design and delivery
Partner with Technical Architects and delivery teams to translate requirements into multi-cloud solutions
Enforce platform best practices, design guardrails, and industry standards
Oversee functional validation, UAT strategy, and business acceptance
Develop capability roadmaps, transformation blueprints, and prioritization frameworks
Advise on CRM maturity, process optimization, and customer experience transformation
Define business cases and value realization frameworks linked to KPIs and outcomes
Support target operating model definition and governance structures
Act as a trusted advisor to business stakeholders and drive value-led conversations
Support pre-sales, solution shaping, and proposal development
Contribute to solution narratives and executive storytelling
Identify expansion opportunities, cross-cloud use cases, and process-led transformation initiatives
Contribute to practice assets, accelerators, and delivery frameworks
Drive adoption of BPMN, capability modelling, and backlog governance methodologies
Support internal enablement on industry trends, Salesforce innovations, and functional patterns

Requirements

What you’ll need

8+ years of experience as a Business Architect, Functional Lead, or Senior Consultant in Salesforce or digital transformation programs
Strong client-facing experience, leading workshops, stakeholder alignment, and requirements definition
Expertise in business process modelling (BPMN) and requirements engineering
Experience with enterprise CRM platforms such as Salesforce, Microsoft Dynamics or Oracle CRM
Proven delivery of functional artifacts (process maps, capability models, solution blueprints)
Solid understanding of Salesforce platform capabilities and design trade-offs (configuration vs. customization) — nice to have
Experience across core Salesforce clouds (Sales, Service, Experience; exposure to Commerce/Revenue/Data Cloud is a plus) — nice to have
One or more Salesforce consultant certificates (Sales, Service, Experience, Commerce, Revenue etc.) — preferred
Exceptional communication skills and executive presence
Ability to operate across strategy, functional design, and delivery governance
Structured, outcome-oriented approach to simplifying complex business problems
Proactive and entrepreneurial focus on long-term client value and growth

Benefits

Comp & perks

22 working days holiday
Comprehensive medical insurance plan for employee and spouse and children
Visa for employee and spouse and children
Annual return flight to home country for self
Flexible office times and working from home twice per week
Remote working from a place of your choice for 2 weeks a year
Free snacks and drinks in the office