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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Marketplace partner relationships, including onboarding, support, and performance monitoring. Proficient in problem-solving, process improvement, and utilizing digital tools in a B2B SaaS environment.
Highest-signal resume keywords
Marketplace Partner Relationship ManagementPartner Onboarding CoordinationProblem-Solving SkillsCustomer-Facing ExperienceB2B SaaS Environment Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Communication SkillsRelationship-Building SkillsProactive Self-StarterExcellent Organizational SkillsAbility to Manage Multiple Priorities
Tools & Technologies
Digital ToolsRemote Work Tools
Industry Keywords
Partner EngagementOperational BottlenecksTechnical CertificationComplianceIntegration Readiness
About the role
Key responsibilities & impact- Own day-to-day Marketplace partner relationships, including inquiries, outreach, follow-ups, and ongoing communications
- Identify partner needs, challenges, and opportunities to improve the partner experience
- Own partner onboarding from initial engagement through go-live
- Coordinate technical certification, compliance, and integration readiness with internal teams
- Maintain accurate partner listings, records, tracking, and reporting across Hostaway's Marketplaces
- Handle partner offboarding when required
- Provide initial troubleshooting for partner support requests
- Coordinate issue resolution across Product, Support, and other internal teams
- Escalate significant issues
- Support partner communications and marketing initiatives with internal teams
- Monitor partner engagement, adoption, and performance
- Identify recurring operational bottlenecks and improve workflows, documentation, and automation for a scalable Marketplace ecosystem
Requirements
What you’ll need- Candidate must be based in the Philippines
- Excellent written and verbal English
- Strong communication and relationship-building skills
- Confidence engaging external stakeholders
- Proactive self-starter who identifies problems, proposes solutions, and follows through
- Hands-on, team-first mindset
- Strong problem-solving skills and ability to improve processes and create automations
- Excellent organizational skills and accountability
- Ability to manage multiple priorities, coordinate stakeholders, and deliver results independently
- Relevant professional experience in a customer-facing, operational, project management, or coordination role
- Confidence using digital tools and working in a remote environment
- Flexibility to cover Eastern Time (ET) business hours
- Experience in a customer- or partner-facing role within a B2B SaaS environment
Benefits
Comp & perks- Competitive pay based on market rates in the country of the applicant
- 100% remote work with no physical offices; work from a home office, co-working space, or dining room table anywhere in the country of residence
- Temporary work from another country with lead approval, subject to the Remote Working Policy
- Yearly team offsite
- Valuable stock options
- Professional growth, learning and development opportunities, and career advancement opportunities
- Annual paid leave, with amounts varying by country and contract-specific norms
- Country-specific benefits such as health insurance and pensions where customary
- Dynamic, diverse, and international team culture