FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Linux System Administration, troubleshooting technical issues, and providing customer support in cloud environments. Proficient in SQL and familiar with APIs and integrations, ensuring effective communication and collaboration with cross-functional teams.
Highest-signal resume keywords
Linux System AdministrationSQL Query AnalysisNetwork ConfigurationCloud Service SupportTechnical Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Linux System AdministrationSQLPostgreSQLMySQLOracleTCP/IPNetwork TroubleshootingAPI FamiliarityKubernetesJava
Soft Skills
Strong English CommunicationAbility to Work IndependentlyCollaborative Skills
Tools & Technologies
CloudBlue Cloud-Commerce PlatformMonitoring ToolsTroubleshooting Tools
Industry Keywords
Web HostingCustomer SupportTechnical Support EngineeringService Desk
Tech Stack
Tools & technologiesCloudJavaKubernetesLinuxMySQLOraclePostgresPythonSOAPSQLTCP/IPC++
About the role
Key responsibilities & impact- Provide customer guidance by answering how-to questions and recommending product functionality and configuration best practices
- Investigate reported technical issues, troubleshoot, and determine effective solutions and root causes
- Resolve issues by following established procedures and documentation
- Collaborate with developers, account managers, and product teams for timely issue resolution
- Manage workload and provide prompt, accurate customer updates in line with SLAs
- Log, update, and close tickets accurately in the tracking system
- Document troubleshooting steps and solutions as technical notes and knowledge base articles
- Adhere to quality and customer satisfaction standards
- Stay current on products, related technologies, and processes through training and self-learning
- Support other tasks or projects as assigned
- Take ownership of customer-impacting incidents on the CloudBlue cloud-commerce platform
- Support cloud service providers and end customers through service desk tickets and occasional phone escalations
Requirements
What you’ll need- Bachelor’s in Computer Science or related Engineering
- 3+ years in support engineering
- Strong Linux system administration (CentOS/RHEL)
- Hands-on network configuration/troubleshooting
- Solid TCP/IP, IP addressing/subnetting, and routing
- Experience with PostgreSQL, MySQL, or Oracle
- Strong SQL, including query analysis and composition
- Ability to read system logs and use monitoring/troubleshooting tools
- Familiarity with APIs and integrations: REST, SOAP, JSON, XML, XML-RPC
- Familiarity with authentication standards: OAuth, SAML
- Relevant experience in web hosting environments
- Strong English communication skills
- Ability to work independently and collaboratively
- Experience with Java, Python, or C++ is a plus
- Kubernetes experience is an asset
- Willingness to participate in standard candidate verification steps, where permitted by applicable law
- Employment history and application information may be verified in accordance with applicable laws and hiring practices
Benefits
Comp & perks- Remote-first work, with team members across many countries
- Competitive pay, benchmarked against the markets we hire in
- Room to grow, with real ownership of your work and support for professional development
- Flexibility in how and when you work, within the core hours your team needs
- Access to the AI tools you need to do your work, and the room to experiment with them
- Equal-opportunity employer
- Accommodations for people with disabilities at every stage of the hiring process