Associate Director – Strategy & Operations

Hotel Engine

. Take defined Options Travel strategies and initiatives from plan through execution to measurable outcome .

Posted 10/7/2026full-timeRemote • United StatesSenior💰 $179,000 - $248,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in corporate travel operations and strategy, with a strong focus on cross-functional coordination, client engagement, and process optimization to drive measurable outcomes.

Highest-signal resume keywords

Corporate Travel ExpertiseCross-Functional CoordinationDecisive Problem-SolvingClient-Facing EngagementOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Strategy ExecutionOperational StrategyProcess ImplementationContract ManagementStakeholder Reporting

Soft Skills

Strong CommunicationInfluencing SkillsCreative Problem-Solving

Tools & Technologies

Online Booking Tool (OBT)Modern Operating Tools

Industry Keywords

TMC OperationsTravel ManagementScalabilityClient RetentionGlobal Fulfillment

About the role

Key responsibilities & impact

Take defined Options Travel strategies and initiatives from plan through execution to measurable outcome
Report results to the CEO and stakeholders
Set the cadence and coordination across Sales, Operations, the online booking tool (OBT), Account Management, and Accounting
Serve as the day-to-day Options–Engine liaison once the online booking tool is live
Resolve issues and coordinate fixes, pricing, and technology needs
Organize Options Travel contracts and partner with Engine counsel to keep agreements current and moving
Engage directly with clients to resolve issues and support retention and growth
Identify and implement processes that increase scalability and operational efficiency
Support partner-network and global-fulfillment initiatives as needed
Coordinate across division leaders through influence and operating cadence as an individual contributor without direct reports initially

Requirements

What you’ll need

8+ years in corporate travel / TMC operations or strategy & operations
2–3 years in a senior operating or lead capacity
Track record of turning strategy into executed outcomes in a fast-moving, scaling business
Strong cross-functional coordination and ability to align and influence senior stakeholders without direct authority
Decisive, creative problem-solving and ability to drive work to completion
Comfort being client-facing and representing the business externally
Fluency with modern technology and operating tools
Strong communication and expectation-setting
Corporate travel expertise

Benefits

Comp & perks

Competitive base pay tied to role and experience
Equity for all employees
Some roles are eligible for bonuses or commissions
Benefits package; full list available at engine.com/culture
Hybrid-hub model with office-based or fully remote environments
Perks and benefits may vary based on employment type and location