Implementation Manager

. Craft and execute implementation strategies for important new customer opportunities ranging from $200K to $1M .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $102,000 - $140,000 per yearWebsite

Key responsibilities & impact

Craft and execute implementation strategies for important new customer opportunities ranging from $200K to $1M
Set the foundation for lasting partnerships and drive adoption across Engine's full product suite during customers' first months on the platform
Collaborate with Sales and Account Management from signed contract to first booking
Feed implementation blockers and field patterns back to Product and Engineering
Lead a team of Implementation Managers through live deployments
Run workload and milestone reviews
Coach the team on the implementation motion
Build processes that scale as new customer volume grows
Serve as the senior implementation voice on important new customer opportunities
Lead key customer meetings and deliver training
Ensure interactions with Engine exceed expectations through a clean handoff to the dedicated Account Manager

What you’ll need

4+ years of hands-on experience in implementation, customer success, account management, or technical program management at a B2B SaaS, travel, or fintech platform
1+ year leading a team or formally mentoring individual contributors
Experience owning customer onboarding and implementation end to end
Ability to translate customer requirements into tailored rollout plans that drive adoption across a full product suite
Comfortable serving as the senior customer-facing voice on a deal
Fluency in customer onboarding at scale, including configuration and rollout planning, mutual success plans, adoption benchmarks, and GTM handoffs across Sales, Account Management, and support
Comfortable holding a team to a high customer-engagement cadence, roughly 15 customer meetings per week per individual contributor
Problem-solving and consultative customer-engagement skills
Ability to thrive in a fast-paced environment where the playbook is still being refined
Bonus: experience with corporate travel, expense, or spend management platforms

Comp & perks

Competitive base pay tied to role and experience
Equity for all employees
Some roles are eligible for bonuses or commissions
Hybrid-hub model with fully remote or office-based environments depending on role
Benefits package; full list available at engine.com/culture