FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
H
Senior OBT Success Manager
Hotel Engine. Own post-launch success for a portfolio of TMC partners and corporate accounts .
About the role
Key responsibilities & impact- Own post-launch success for a portfolio of TMC partners and corporate accounts
- Partner with the Implementation Manager from contract signature through launch
- Own the commercial and relationship track while Implementation owns configuration, agent training, and first booking
- Define corporate-account migration plans and activation milestones
- Hold TMCs and corporate accounts accountable to migration milestones
- Own the handoff from Implementation to ongoing success management
- Monitor TMC health across trips booked, lodging attached to Engine content, agent and traveler adoption, account migration pace, and support volume
- Flag risks and act before they compound
- Lead QBRs for strategic TMCs and health check-ins for smaller agencies
- Set the next quarter’s plan with each partner
- Serve as the first line of escalation for post-launch TMC issues
- Coordinate with Implementation, Support, and Product to drive resolution
- Identify expansion opportunities and co-sell with Business Development
- Bring TMC and agent feedback to Product and Implementation
Requirements
What you’ll need- 8+ years in partner success, customer success, or strategic account management
- Ideally experience in corporate travel, TMC or booking-tool products, or B2B SaaS
- Track record of managing B2B relationships with measurable revenue or GBV outcomes
- Experience coordinating with implementation or technical teams without owning implementation
- Strong data orientation and ability to use metrics to diagnose problems
- Strong written, verbal, and async communication skills
- Ability to summarize complex partner situations clearly for a VP
- Ability to structure work independently
- Preferred: prior experience at, or selling into, a TMC
- Preferred: familiarity with corporate booking tools, GDS content, or hotel distribution
- Preferred: experience with health scoring models, QBR frameworks, or partner onboarding playbooks
- Preferred: exposure to commission, override, or GBV-based commercial models
Benefits
Comp & perks- Competitive base pay tied to role and experience
- Equity for all employees
- Some roles are eligible for bonuses or commissions
- Benefits package available through engine.com/culture
- Hybrid-hub model with fully remote options depending on role
- Work environment and resources to support success