Senior Partner Success Manager, Technology Partners

Hotel Engine

. Own a portfolio of technology and distribution partner accounts, including OTAs, GDS partners, connectivity and channel partners .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $160,000 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical account management and partner integration, with a strong focus on API health monitoring, data quality, and revenue growth through effective partner collaboration. Proficient in analyzing technical requirements and translating them into actionable insights for product and engineering teams.

Highest-signal resume keywords

Technical Account ManagementAPI Health MonitoringSQL Data AnalysisTravel Distribution ArchitectureProject Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

API DocumentationXML InspectionJSON InspectionLog ReviewPostman TestingData AnalysisIntegration ManagementIncident EscalationRoot-Cause AnalysisContent Quality Management

Soft Skills

Organizational SkillsProject Management SkillsClear CommunicationProfessional CommunicationCollaboration

Tools & Technologies

PostmanAI Tools

Industry Keywords

Travel TechnologyGDSOTAAPIConnectivityChannel ManagementCommercial Account Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own a portfolio of technology and distribution partner accounts, including OTAs, GDS partners, connectivity and channel partners
Serve as the primary relationship owner and day-to-day technical and commercial point of contact
Monitor integration and API health, including availability, response times, error rates, throughput, look-to-book, and booking success
Own content quality, including availability and rate accuracy, property and room mapping, and data quality
Lead incident escalation, triage severity and blast radius, coordinate with partner and Engine engineering teams, and drive root-cause analysis and corrective actions to closure
Onboard and activate new connectivity sources and expanded scopes through requirements, credentials, certification, testing, go-live, and early monitoring
Grow partner revenue by improving conversion and booking reliability, expanding content coverage and use cases, and ensuring connected content is live and competitive
Run QBRs, technical and performance reviews, working sessions, and escalation paths
Translate partner capabilities, roadmap changes, and API updates into technical requirements for Product and Engineering
Support commercial terms and renewals through performance and volume analysis, incentive and tier modeling, and tracking obligations
Maintain partner records, integration documentation, contacts, contract terms, and issue logs
Track developments in travel distribution and connectivity to inform partner conversations and internal priorities
Collaborate with Product, Engineering, Connectivity, Pricing, Operations, and Finance

Requirements

What you’ll need

6+ years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API, or platform business
Comfortable reading API documentation
Experience inspecting XML and JSON requests and responses
Experience reviewing logs
Experience testing calls with tools like Postman
SQL, or comfort pulling and analyzing your own data, strongly preferred
Working understanding of travel distribution architecture, including suppliers, CRS, channel managers, switches, GDSs, OTAs, and aggregators
Commercial account management instincts and ability to connect integration performance to revenue
Track record of resolving complex, multi-party technical issues through structured triage and disciplined follow-through
Strong organizational and project management skills
Clear, professional written and verbal communication with technical and commercial audiences, including partner executives
Comfortable using AI and modern tools
Education is optional

Benefits

Comp & perks

Competitive base pay tied to role and experience
Equity for all employees
Some roles eligible for bonuses or commissions
Hybrid-hub model with office-based or fully remote work environments
Benefits package; full list available at engine.com/culture
Perks and benefits may vary based on employment type and location