Staff Solutions Architect

Hotel Engine

. Join discovery calls with Partnerships and help partners choose between Omni Go and full Omni .

Posted 11/11/2026full-timeRemote • United StatesLead💰 $160,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Solutions Architecture and Technical Account Management for API-based products, with a strong focus on leading partner integrations and enhancing product capabilities through effective communication and project management.

Highest-signal resume keywords

Solutions ArchitectureREST or gRPC IntegrationsDatadog ObservabilityTechnical Integrations LeadershipProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API Documentation ReadingSample App DevelopmentScriptingPostman CollectionsDiagnostic TestingError Rate TrackingLog InvestigationIntegration Health ImprovementTechnical Response OwnershipPartner Certification

Soft Skills

Clear CommunicationConfidence in Technical DiscussionsProduct MindsetCollaboration with Cross-Functional TeamsProject Management

Tools & Technologies

DatadogChronosphereAI ToolsGRPCHTTP/JSON

Industry Keywords

API-Based ProductsEnterprise Partner IntegrationsImplementation EngineeringTechnical Account ManagementSolutions Engineering

Tech Stack

Tools & technologies

GRPCGo

About the role

Key responsibilities & impact

Join discovery calls with Partnerships and help partners choose between Omni Go and full Omni
Own technical responses to pre-sales API questionnaires and scope supported capabilities, roadmap items, and workarounds
Lead multiple concurrent partner integrations from kickoff to go-live as the primary technical contact
Guide partners through property content, rate shopping, quoting and booking, cancellation, and post-booking management over gRPC or HTTP/JSON
Reproduce sandbox issues and diagnose failures independently
Track implementation progress internally and escalate risks with clear written summaries
Build Datadog dashboards and alerts for error rates, latency, and booking success
Trace failed bookings through logs to root cause and resolve or coordinate remediation
Refine implementation playbooks, kickoff templates, go-live checklists, and partner certification
Build sample apps, Postman and grpcurl collections, scripts, and internal tooling
Create enablement materials for partner developers, Partnerships, and Account Management
Use AI tools to scale documentation, debugging, and enablement
Turn partner enhancement requests into prioritized Product input
Partner with Product, Engineering, Partnerships, and Account Management to reduce time to go-live and improve integration health
Own a portfolio of Omni and Omni Go implementations during the first 3–6 months

Requirements

What you’ll need

5+ years in Solutions Architecture, Solutions Engineering, Technical Account Management, or Implementation Engineering for API-based products
Fluency with REST or gRPC integrations
Ability to read API documentation and partner code, make test calls, and diagnose failed requests independently
Working knowledge of at least one programming language
Ability to build sample apps, scripts, and Postman collections
Hands-on observability experience with Datadog, Chronosphere, or similar platforms, including dashboards, alerts, and log-based investigation
Track record of leading technical integrations with enterprise partners or customers
Clear, confident communication with engineers, product managers, and executives, both externally and internally
Product mindset and ability to turn partner feedback into prioritized requests
Strong project management skills across multiple concurrent integrations
Experience working directly with Product and Engineering teams
Daily, practical use of AI tools

Benefits

Comp & perks

Competitive base pay tied to role and experience
Equity for all employees
Some roles eligible for bonuses or commissions
Benefits available through Engine’s full benefits program
Hybrid-hub model with either office-based or fully remote environments, depending on role
Perks and benefits may vary based on employment type and location