Customer Support Administrator

Hotelplan UK

. Respond to customer emails .

Posted 10/26/2026contractFarnborough • United KingdomMid-LevelSenior💰 £14 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and general administration skills, with a focus on attention to detail and proficiency in database management. Capable of quickly adapting to new systems while maintaining a commitment to sustainability and responsible tourism.

Highest-signal resume keywords

Customer Service ExperienceGeneral Administration ExperienceDatabase ManagementAttention To DetailTelephone Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryReservations System ManagementBooking AmendmentsItinerary ConfirmationHotel Room Availability Updates

Soft Skills

Strong Attention To DetailAdaptabilityEffective Communication

Tools & Technologies

Reservations System

Industry Keywords

SustainabilityResponsible Tourism

About the role

Key responsibilities & impact

Respond to customer emails
Amend holiday bookings in the reservations system
Check and update data and details in the reservations system
Contact suppliers via email
Check holiday bookings to ensure all itinerary elements are booked and confirmed
Enter hotel room-availability updates into the reservations system

Requirements

What you’ll need

Customer service experience
General administration experience
Experience working with databases and systems
Ability to pick up a new system quickly
Strong attention to detail
Experience talking to customers on the telephone is advantageous
Values aligned with sustainability and responsible tourism

Benefits

Comp & perks

Holiday pay
Flexible working patterns available by discussion (minimum 4 days per week)
Office within walking distance of the train station
Free parking