Travel Agency Sales Administrator

Hotelplan UK

. Follow up on actions from Business Development Manager visits and roadshow events .

Posted 9/15/2026part-timeFarnborough • United KingdomMid-LevelSenior💰 £28,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong relationship-building skills and a proactive mindset while providing high-level customer service. Proficient in managing marketing materials and communications, with a focus on collaboration and attention to detail.

Highest-signal resume keywords

Relationship BuildingCustomer ServiceMarketing CommunicationProficiency in MailchimpExperience in Travel Industry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementCampaign ManagementROI TrackingProofreadingPowerPoint Design

Soft Skills

OrganisedSelf-MotivatedCollaborativeCreative Problem SolvingExcellent Communication

Tools & Technologies

MailchimpCanvaWordExcelPowerPointOutlookFacebookInstagramLinkedIn

Industry Keywords

Travel IndustrySustainabilityTrade MarketingAgency PartnershipsCompetitor Analysis

About the role

Key responsibilities & impact

Follow up on actions from Business Development Manager visits and roadshow events
Support the on-the-road team with statistics and agent queries
Make thank-you calls for bookings and assist with enquiry conversion
Manage the trade inbox and respond to agency sales queries via email, phone, and social media
Monitor competitor activity and communicate findings to the team
Build relationships with agency partners through regular communication
Liaise between field sales and internal departments
Update the agent marketing suite with campaigns, images, video content, and POS material
Distribute sales and marketing assets and campaigns to trade partners
Compile and send regular e-shots using Mailchimp
Proofread marketing materials for agency promotions
Collaborate with Marketing on social media content
Maintain agent profiles, set up new agencies, and update trade database contact lists
Load trade promotions into the booking system and communicate terms and conditions
Track and report ROI from activities and partnerships
Maintain marketing, contacts, and ROI spreadsheets
Fulfil agent concession bookings and brochure requests
Support referral partners administratively
Assist with trade events and familiarisation trips
Represent Explore at UK and overseas events and FAM trips
Source and deliver sustainable prizes for agent competitions and incentives
Support Business Development Managers with sales and training presentations
Design PowerPoint presentations, flyers, and social posts using Canva

Requirements

What you’ll need

Track record of building and maintaining relationships at every level
Experience providing a high level of customer service
Pro-active mindset
Organised, self-motivated, and collaborative team player able to work independently
Confidence answering queries and identifying and resolving issues
Excellent written and verbal communication skills with acute attention to detail
Ability to use initiative and contribute creatively to tasks and projects
Proficient in Word, Excel, PowerPoint, and Outlook
Competent user of Facebook, Instagram, and LinkedIn
Experience in the travel industry is desirable
Passion for sustainability
Canva and/or Mailchimp skills are desirable
Willingness to travel to UK and overseas destinations
Ability to fit into a positive and fun company environment

Benefits

Comp & perks

Hybrid working with 2 days per week in the office
Free parking
Part-time (30 hours per week) or full-time (37.5 hours per week) availability
Bonus
Positive and fun working environment
Opportunities to attend UK and overseas events and familiarisation trips