Account Management Associate

Housecall Pro

. Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth .

Posted 11/2/2026full-timeRemote • MexicoJuniorMid-Level💰 $30,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success within a SaaS environment, focusing on retention and expansion through consultative selling and data-driven insights. Proficient in using CRM systems for tracking and reporting while maintaining strong relationships with a portfolio of accounts.

Highest-signal resume keywords

Account ManagementCustomer SuccessConsultative SellingCRM ProficiencyEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account GrowthData AnalysisContract RenewalUpsellingCross-SellingStandard Operating ProceduresKPI ManagementPortfolio ManagementProcess ImprovementAI Tools Usage

Soft Skills

Communication SkillsEmpathySelf-MotivationAttention to DetailGrowth Mindset

Tools & Technologies

SalesforceCRM Systems

Industry Keywords

Software-as-a-ServiceMid-Market AccountsContractor IndustryHome Services

About the role

Key responsibilities & impact

Establish, manage, and nurture long-term relationships with Pros to drive engagement, satisfaction, and account growth
Serve as the primary point of contact for a portfolio of approximately 100–130 Pros
Support contract renewal efforts by proactively addressing concerns, reinforcing value, and strengthening partnerships
Identify and execute account growth opportunities through consultative upselling and cross-selling of add-on products
Provide ongoing support for a seamless and successful customer experience
Analyze account performance, customer behavior, and product usage data to optimize retention and expansion
Manage and maintain account-specific Standard Operating Procedures (SOPs)
Conduct regular check-ins and business reviews to assess needs and present aligned solutions
Collaborate with Sales, Customer Success, Marketing, Product, and Support teams
Meet and exceed KPIs related to renewals and expansion

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
2+ years of experience in account management, customer success, sales, or customer support within a Software-as-a-Service (SaaS) environment
Experience managing mid-market accounts ($20K–$200K Annual Recurring Revenue (ARR)) with a focus on retention and expansion
Proficiency using Customer Relationship Management (CRM) systems (i.e. Salesforce) for account tracking, reporting, and pipeline management
Strong consultative selling and negotiation skills grounded in data and customer insights
Experience using AI tools to increase quality and efficiency of work
Ability to manage a portfolio of 100–130 accounts while maintaining organization and attention to detail
Experience contributing feedback to improve processes and workflows in evolving environments
Contractor or home services industry experience is a plus
Strong emotional intelligence and empathy to build lasting, trust-based relationships
Excellent written and verbal communication skills with advanced professional fluency in English
Self-motivated and results-driven mindset focused on growth and performance
Ability to think strategically about account success while executing tactically
Proactive approach to identifying opportunities for improvement and expansion
Growth mindset with enthusiasm for contributing ideas that enhance team processes and the Pro experience

Benefits

Comp & perks

Paid holidays
Flexible, take-it-as-you-need-it paid time off
Culture built on innovation that values big ideas, no matter where they come from