Website Onboarding Specialist

Housecall Pro

. Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones .

Posted 11/3/2026full-timeRemote • PhilippinesJunior💰 $12,600 - $14,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in website design and customer success, with a strong focus on project management, digital content optimization, and effective communication. Proficient in utilizing collaboration tools and maintaining detailed documentation to ensure successful project execution.

Highest-signal resume keywords

Website DesignCustomer SuccessProject ManagementDigital Content OptimizationCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Website DesignDigital SecurityDomain ConfigurationQuality AssuranceData FormattingAI Tools UsageThird-Party IntegrationSearch Visibility OptimizationCRM DocumentationMobile Layout Verification

Soft Skills

Strong CommunicationInterpersonal SkillsAttention to DetailProblem-SolvingEmpathy

Tools & Technologies

ZoomSlackSalesforceExcelGoogle SheetsHousecall Pro

Industry Keywords

OnboardingProject MilestonesCustomer DocumentationHigh-Volume Case ManagementFast-Paced Environment

About the role

Key responsibilities & impact

Conduct live video onboarding calls with Pros to define business requirements, branding needs, and project milestones
Execute end-to-end website builds and launches using established templates and design guidelines
Verify mobile and tablet layouts before publishing
Perform domain configuration, digital security, and third-party integration tasks
Optimize digital content for search visibility and accessibility
Configure and test Housecall Pro platform integrations
Maintain accurate project and customer documentation in the CRM
Manage a high-volume case pipeline and prioritize tasks to meet SLAs
Perform quality assurance audits against brand and technical standards
Communicate with Pros to resolve blockers, collect assets, and confirm sites are ready to launch

Requirements

What you’ll need

1+ year of experience in website design, plus experience in customer success, implementation, or account management
Bachelor's degree or equivalent work experience
Proficiency in spreadsheet software for data formatting, including Excel or Google Sheets
Strong communication and interpersonal skills
Experience using communication and collaboration tools, including Zoom, Slack, or Salesforce
Ability to work independently and as part of a team in a fast-paced environment
Access to two monitors
Exceptional attention to detail and organizational skills
Ability to follow specific directions while adapting to changing business needs
Experience using AI tools to increase quality and efficiency
Strong problem-solving skills and ability to understand customer needs
Empathy for small business owners
Resilience when receiving feedback and applying it to improve work

Benefits

Comp & perks

Paid holidays
Flexible, take-it-as-you-need-it paid time off
Culture built on innovation that values big ideas
Personal development and career growth support