Guest Experience Executive, English Speaking

Houst

. Handle inbound messaging and address guests’ concerns promptly and professionally .

Posted 9/18/2026contractRemote • PhilippinesMid-LevelSenior💰 ₱35,000 - ₱37,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective problem-solving and communication. Proficient in CRM software and capable of managing diverse customer interactions in a fast-paced environment.

Highest-signal resume keywords

Fluent In EnglishCustomer Service SkillsCRM Software ProficiencyProblem-Solving SkillsTime-Management Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Computer ProficiencyMultitaskingProblem-SolvingCustomer Interaction Management

Soft Skills

Active ListeningVerbal CommunicationWritten CommunicationFlexibilityCan-Do Attitude

Tools & Technologies

CRM SystemDigital PlatformsHeadset With MicWebcamStable High-Speed Internet

Industry Keywords

Hospitality IndustryReservationsBookingsCustomer ComplaintsInbound Messaging

About the role

Key responsibilities & impact

Handle inbound messaging and address guests’ concerns promptly and professionally
Engage with guests through inbound and outbound calls and follow up on requests and enquiries
Resolve customer complaints through timely, professional, and effective problem-solving
Provide accurate information on Houst’s properties, policies, and procedures
Oversee reservations and bookings through company platforms
Maintain accurate customer interaction records in the company CRM system
Handle diverse customer situations with flexibility and a can-do attitude
Work 5 days per week on 8-hour rotating shifts scheduled between 1:00 AM and 6:00 PM UK time, Monday to Sunday, including weekends and public holidays

Requirements

What you’ll need

Fluent or business proficient in English, with excellent verbal and written communication skills
Willingness to work varied shifts, including evenings, weekends, and public holidays
Exceptional telephone manner, customer service, active listening, and verbal and written communication skills
Proficient in computer usage, particularly with CRM software and other digital platforms
Strong multitasking and time-management abilities
Proven problem-solving skills and capacity to handle challenging customer interactions professionally
Knowledge of the hospitality industry is beneficial
Remote work readiness
Currently based in the Philippines and legally able to work as an Independent Contractor in the Philippines
Quiet, dedicated workspace
Headset with mic and webcam
Stable high speed internet with backup, minimum 5 Mbps
Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD

Benefits

Comp & perks

Independent Contractor contract
12-month contract duration
Remote work arrangement
Compensation of PHP 35,000–PHP 37,000 per month
Contractor responsible for own taxes and applicable statutory contributions
No employee benefits, including paid annual leave or paid sick leave
Contractor provides and maintains own equipment, workspace, internet connection, and other required resources