Houst

Executive

• Responding to inbound messages and calls, resolving issues quickly and calmly
• Handling complaints with confidence and empathy
• Managing reservations and bookings to keep everything running smoothly
• Providing clear information about properties, house rules and processes
• Collecting and verifying guest ID documents and submitting required details to regulatory systems
• Ensuring all pre arrival information is complete before check in
• Carrying out concierge outreach to improve the guest experience
• Logging all interactions accurately in our CRM
• Working 5 days per week in 8-hour rotative shifts between 11:00 AM and 12:00 AM UK time, including weekends and public holidays

Guest Experience Executive – French, English Speaking

• Handle inbound messaging and address guests’ concerns promptly and professionally
• Engage with guests through inbound and outbound calls and follow up on requests and enquiries
• Resolve customer complaints through timely, professional, and effective problem-solving
• Provide accurate information on Houst’s properties, policies, and procedures
• Oversee reservations and bookings through company platforms
• Maintain accurate customer interaction records in the company CRM system
• Handle diverse customer situations with flexibility and a can-do attitude
• Work 5 days per week on 8-hour rotating shifts scheduled between 1:00 AM and 6:00 PM UK time, Monday to Sunday, including weekends and public holidays

Guest Experience Executive, English Speaking

• Responding to inbound messages and calls, resolving issues quickly and calmly
• Handling complaints with confidence and empathy
• Managing reservations and bookings to keep everything running smoothly
• Providing clear information about properties, house rules and processes
• Collecting and verifying guest ID documents and submitting required details to regulatory systems
• Ensuring all pre arrival information is complete before check in
• Carrying out concierge outreach to improve the guest experience
• Logging all interactions accurately in the CRM
• Working 5 days a week in 8-hour shifts between 11:00 AM and 12:00 AM UK time, including weekends and public holidays

Guest Experience Executive – French, English Speaking

Guest Experience Executive, English Speaking

Guest Experience Executive – French Speaking