Guest Experience Executive, English Speaking

Houst

. Handle inbound messaging and address guests’ concerns promptly and professionally .

Posted 11/10/2026contractRemote • PhilippinesMid-LevelSenior💰 ₱35,000 - ₱37,000 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with a focus on effective problem-solving and communication. Proficient in managing reservations and maintaining accurate customer records using CRM software.

Highest-signal resume keywords

Fluent In EnglishCustomer Service SkillsCRM Software ProficiencyProblem-Solving SkillsMultitasking Abilities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM Software ProficiencyComputer UsageProblem-Solving SkillsTime ManagementMultitasking

Soft Skills

Verbal CommunicationWritten CommunicationActive ListeningTelephone MannerFlexibility

Tools & Technologies

Digital PlatformsHigh-Speed InternetHeadset With MicWebcamLaptop Or Desktop

Industry Keywords

Hospitality IndustryCustomer Interaction RecordsReservationsBookingsRemote Work Readiness

About the role

Key responsibilities & impact

Handle inbound messaging and address guests’ concerns promptly and professionally
Engage with guests through inbound and outbound calls and follow up on requests and enquiries
Resolve customer complaints through timely, professional, and effective problem-solving
Provide current and accurate information on Houst’s properties, policies, and procedures
Oversee reservations and bookings through company platforms
Maintain comprehensive and accurate customer interaction records in the CRM system
Handle varied customer situations and tasks with flexibility

Requirements

What you’ll need

Fluent or business proficient in English, with excellent verbal and written communication skills
Willingness to work varied shifts, including evenings, weekends, and public holidays
Exceptional telephone manner, customer service, active listening, and verbal and written communication skills
Proficient in computer usage, particularly with CRM software and other digital platforms
Strong multitasking and time-management abilities
Proven problem-solving skills and ability to handle challenging customer interactions professionally
Knowledge of the hospitality industry is beneficial
Remote work readiness
Currently based in the Philippines and legally able to work as an Independent Contractor in the Philippines
Quiet, dedicated workspace
Headset with mic and webcam
Stable high-speed internet with backup, minimum 5 Mbps
Laptop or desktop with at least quad-core 2.5GHz CPU, 8GB RAM, and 128GB SSD

Benefits

Comp & perks

Independent Contractor (IC) contract
12-month contract duration
Compensation of PHP 35,000–PHP 37,000 per month
Contractor responsible for own taxes and applicable statutory contributions
Contractor responsible for providing and maintaining own equipment, workspace, internet connection, and other required resources
No employee benefits, including paid annual leave or paid sick leave