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Houst

Guest Experience Executive – French, English Speaking

Houst

. Responding to inbound messages and calls, resolving issues quickly and calmly .

Posted 10/2/2026contractRemote • MoroccoMid-LevelSenior💰 MAD 5,000 - MAD 7,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a confident phone manner, fluent in English and French, and adept at using CRMs and digital tools to enhance guest experiences. Capable of multitasking and problem-solving effectively in a fast-paced environment.

Highest-signal resume keywords
Fluent In English And FrenchCustomer Service SkillsCRM ProficiencyProblem Solving SkillsExcellent Written Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Confident Phone MannerCalm Under PressureEmpathyMultitasking
Tools & Technologies
CRM SoftwareDigital ToolsHeadset With MicWebcamStable High Speed Internet
Industry Keywords
HospitalityAirbnbGuest ExperienceReservations ManagementRegulatory Compliance

About the role

Key responsibilities & impact
  • Responding to inbound messages and calls, resolving issues quickly and calmly
  • Handling complaints with confidence and empathy
  • Managing reservations and bookings to keep everything running smoothly
  • Providing clear information about properties, house rules and processes
  • Collecting and verifying guest ID documents and submitting required details to regulatory systems
  • Ensuring all pre arrival information is complete before check in
  • Carrying out concierge outreach to improve the guest experience
  • Logging all interactions accurately in our CRM
  • Working 5 days per week in 8-hour rotative shifts between 11:00 AM and 12:00 AM UK time, including weekends and public holidays

Requirements

What you’ll need
  • Fluent or business level English and French, written and spoken
  • Strong customer service skills and confident phone manner
  • Excellent written communication, clear, professional, and calm under pressure
  • Comfortable multitasking across systems and conversations
  • Confident using CRMs and digital tools
  • Solid problem solving skills, especially when dealing with frustrated guests
  • Previous experience in Airbnb or hospitality is helpful, but not essential
  • A quiet, dedicated workspace
  • Headset with mic and webcam
  • Stable high speed internet with backup, minimum 5 Mbps
  • Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD
  • This is a contractor role
  • We do not provide government mandated benefits
  • We do not provide equipment; you’ll need to meet the minimum tech requirements before starting