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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on resolving issues calmly and efficiently, while effectively managing reservations and utilizing CRM systems. Proficient in both English and French, ensuring clear communication and a positive guest experience.
Highest-signal resume keywords
Fluent EnglishFluent FrenchCustomer Service SkillsCRM ProficiencyProblem Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reservation ManagementGuest ID VerificationConcierge ServicesMultitaskingWritten Communication
Soft Skills
EmpathyCalm Under PressureConfidenceProfessionalism
Tools & Technologies
CRM SoftwareDigital ToolsHigh-Speed InternetHeadset with MicWebcam
Industry Keywords
HospitalityAirbnbGuest ExperienceRegulatory Compliance
About the role
Key responsibilities & impact- Responding to inbound messages and calls, resolving issues quickly and calmly
- Handling complaints with confidence and empathy
- Managing reservations and bookings to keep everything running smoothly
- Providing clear information about properties, house rules and processes
- Collecting and verifying guest ID documents and submitting required details to regulatory systems
- Ensuring all pre arrival information is complete before check in
- Carrying out concierge outreach to improve the guest experience
- Logging all interactions accurately in the CRM
- Working 5 days a week in 8-hour shifts between 11:00 AM and 12:00 AM UK time, including weekends and public holidays
Requirements
What you’ll need- Fluent or business level English and French, written and spoken
- Strong customer service skills and confident phone manner
- Excellent written communication, clear, professional, and calm under pressure
- Comfortable multitasking across systems and conversations
- Confident using CRMs and digital tools
- Solid problem solving skills, especially when dealing with frustrated guests
- Previous experience in Airbnb or hospitality is helpful, but not essential
- A quiet, dedicated workspace
- Headset with mic and webcam
- Stable high speed internet with backup, minimum 5 Mbps
- Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Houst Website LinkedIn All Job Openings 201 - 500 employees 🏠 Real Estate ☁️ SaaS 🛍️ eCommerce 💰 Funding Round on 2020-09 Real Estate
- SaaS
- eCommerce Houst is the world's largest Airbnb management company, specializing in short-term lets. Founded in 2015, Houst offers a comprehensive range of services designed to optimize Airbnb management. These services include multi-platform listings, professional photography, price optimization, guest vetting, check-ins, cleaning, housekeeping, and property maintenance. With operations in 19 cities globally, including major locations like London, Paris, Dublin, and Sydney, Houst aims to maximize rental income while minimizing the hassle for property owners. They provide expert support throughout the hosting process, ensuring properties are managed efficiently and effectively to earn more rental income. Guest Experience Executive – French Speaking 🔥 0 minutes ago 🇵🇭 Philippines – Remote 💵 ₱45k - ₱55k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 👔 Executive 👻 Ghost score 0% 🗣️🇫🇷 French Required Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Responding to inbound messages and calls, resolving issues quickly and calmly
- Handling complaints with confidence and empathy
- Managing reservations and bookings to keep everything running smoothly
- Providing clear information about properties, house rules and processes
- Collecting and verifying guest ID documents and submitting required details to regulatory systems
- Ensuring all pre arrival information is complete before check in
- Carrying out concierge outreach to improve the guest experience
- Logging all interactions accurately in the CRM
- Working 5 days a week in 8-hour shifts between 11:00 AM and 12:00 AM UK time, including weekends and public holidays 🎯 Requirements
- Fluent or business level English and French, written and spoken
- Strong customer service skills and confident phone manner
- Excellent written communication, clear, professional, and calm under pressure
- Comfortable multitasking across systems and conversations
- Confident using CRMs and digital tools
- Solid problem solving skills, especially when dealing with frustrated guests
- Previous experience in Airbnb or hospitality is helpful, but not essential
- A quiet, dedicated workspace
- Headset with mic and webcam
- Stable high speed internet with backup, minimum 5 Mbps
- Laptop or desktop with at least quad core 2.5GHz CPU, 8GB RAM, 128GB SSD Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Executive Officer 🕒 June 27 Hunt St 1 - 10 🎯 Recruiter 👥 HR Tech 🤝 B2B Website LinkedIn All Job Openings Executive Officer providing administrative and operational support to a nonprofit client expanding healthcare access in underserved communities. Role requires flexibility and proactive engagement in a remote environment. 🇵🇭 Philippines – Remote 💵 $2k / month ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 👔 Executive View More Executive Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs