Junior Partner Success Manager

Houst

. Build and maintain productive, long-term partner relationships as the main point of contact.

Posted 10/10/2026full-timeCape Town • South AfricaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in building and maintaining partner relationships, utilizing data to monitor performance and identify improvement opportunities. Proficient in managing multiple priorities while ensuring exceptional service standards and effective issue resolution.

Highest-signal resume keywords

B2B Account ManagementData AnalysisPerformance MonitoringRelationship BuildingIssue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Confident CommunicationProactive Problem SolvingAttention to DetailAdaptabilityResourcefulness

Industry Keywords

Partnership ManagementOperational EfficiencyService StandardsStakeholder EngagementPerformance Trends

About the role

Key responsibilities & impact

Build and maintain productive, long-term partner relationships as the main point of contact.
Identify opportunities to grow partner relationships, improve performance and increase revenue.
Monitor partner performance against targets and service standards using data to identify gaps and trends.
Ensure partners meet Houst’s service standards and deliver exceptional host experiences.
Manage partner queries and escalations, taking ownership of efficient issue resolution.
Conduct regular partner check-ins and performance reviews to assess progress and agree improvement priorities.
Identify operational inefficiencies, improve processes and strengthen collaboration between Houst and its partners.
Educate partners on Houst’s processes, expectations and tools.

Requirements

What you’ll need

2-4 years of experience in partnerships, B2B account management or a similar relationship management role, ideally within an operational business.
Confident communicating with a range of stakeholders, building trusted relationships and influencing decisions through clear, practical guidance.
Able to identify opportunities, understand business performance and balance partner needs with Houst's commercial objectives.
Comfortable working with data, identifying performance trends and using evidence to recommend improvements.
Careful and thorough, with the ability to spot discrepancies, follow up on outstanding actions and maintain accurate records.
Able to manage multiple partner relationships, competing priorities and ongoing projects without losing sight of the details.
Practical and resourceful, with the ability to investigate issues, find solutions and take ownership through to completion.
Proactive, adaptable and comfortable working at pace in a growing business; able to take initiative, make progress without constant direction and follow through on commitments.