Partner Operations Manager

Houst

. Build and maintain strong, long-term relationships with key service partners.

Posted 11/7/2026full-timeCape Town • South AfricaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in partner relationship management, focusing on performance analysis and operational efficiency. Proven ability to collaborate across teams and drive initiatives that enhance partner satisfaction and align with strategic objectives.

Highest-signal resume keywords

Commercial Account ManagementThird Party Supplier ManagementData AnalysisRelationship BuildingProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MonitoringKPI AnalysisOperational Check-insPartner OnboardingTraining and Education

Soft Skills

Strong CommunicationAttention to DetailProblem SolvingStructured ApproachInfluencing Skills

Industry Keywords

Partner OperationsService StandardsOperational EfficiencyPartner GrowthStrategic Objectives

About the role

Key responsibilities & impact

Build and maintain strong, long-term relationships with key service partners.
Act as the primary point of contact for all partner-related operational queries and support.
Monitor and analyse partner performance using data and KPIs, taking a proactive approach to identifying and resolving issues.
Conduct regular performance reviews and operational check-ins with partners.
Support partners in improving their processes to meet and exceed Houst’s quality and service standards.
Collaborate with internal teams (e.g., CX, Finance, Supply, Tech) to ensure seamless partner onboarding, training, and operations.
Identify and implement opportunities to improve the efficiency and scalability of our partner operations.
Drive initiatives to support partner growth and satisfaction, ensuring alignment with Houst’s overall strategic objectives.

Requirements

What you’ll need

3-5 years of either commercial account management, or third party supplier management experience.
Strong communication and relationship-building skills, demonstrable ability to train, educate and influence client decisions.
Analytical mindset with a focus on data-driven results.
High level of attention to detail
A highly structured and process oriented person
A problem solver at heart
The desire and ability to move quickly and get things done

Benefits

Comp & perks

23 days paid holiday days (plus public holidays)
An extra day off for your birthday - because who wants to work on their birthday?
Hybrid working model
Medical Insurance Options
Opportunities to innovate
Better Help coverage for mental health support
Laptop - for business use