Property Management Associate

Houst

. Provide service via telephone, email and WhatsApp .

Posted 10/15/2026full-timeCape Town • South AfricaJuniorMid-Level💰 ZAR 150,000 - ZAR 180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate complex information clearly and effectively. Proven experience in managing customer relationships and improving customer satisfaction in the vacation rental industry.

Highest-signal resume keywords

Customer Service ExperienceAccount ManagementG-Suite ProficiencyProblem-Solving SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Retention StrategiesRefund ProcessingProject ManagementOnboarding New PropertiesMarket Insights Application

Soft Skills

Team PlayerCreative ThinkingOrganizational SkillsVerbal CommunicationWritten Communication

Industry Keywords

Vacation RentalsCustomer ExperienceCross-Functional CollaborationEscalation ManagementComplex Problem Communication

About the role

Key responsibilities & impact

Provide service via telephone, email and WhatsApp
Serve as the escalation point from HostSupport
Onboard new properties and simplify complex information for customers
Collaborate with cross-functional teams to resolve queries and claims
Identify opportunities to improve customer retention and satisfaction
Determine refunds and goodwill gestures using logic, company procedures and market insights
Contribute ideas to improve processes and customer experience
Champion customer needs and build commercially successful partnerships
Manage the delegated inbox and project-manage cases

Requirements

What you’ll need

Based in Cape Town
Comfortable working from the office 2 days a week
Team player with superb written and verbal communication skills
Previous experience in a customer service environment or account management is preferable
Proven ability to communicate complex technical problems in “customer-friendly” language
Ability to think outside the box and find creative ways to solve problems
A working understanding of vacation rentals
Confidence in decision-making and owning your cases
Previous experience with G-Suite
Well organised with the ability to multi-task and prioritise workload

Benefits

Comp & perks

23 days paid holiday days (plus public holidays)
An extra day off for your birthday
Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
Pawternity – work from home to help a new pet settle in
Laptop – for business use